Website:
elixirglobal.com
Job details:
L2 – End Point Management / Deskside Engineer
Location: Turbhe, Navi Mumbai
Experience: 3–5 years in Deskside / EUC / End Point Management
Coverage: 12×6 with escalation support
Job Overview
Responsible for L2 deskside, EUC and endpoint management support for 5,000+ users PAN-India, including advanced troubleshooting of desktops, laptops, O365, Teams, OneDrive, MS Office, endpoint security and enterprise endpoint management tools.
Key Responsibilities
- Provide L2 deskside and remote support for complex hardware, software and endpoint-related issues.
- Troubleshoot Windows 10/11, laptops, desktops, printers, peripherals and connectivity issues.
- Provide advanced support for O365, Outlook, Teams, OneDrive and MS Office.
- Perform laptop preparation and deployment activities, including standard software installation, imaging, encryption, backup and data migration.
- Troubleshoot and support Active Directory, Group Policy, MDM and endpoint management related issues.
- Support endpoint security initiatives including DLP, NAC, encryption, vulnerability remediation and patching.
- Handle escalated incidents from L1 and ensure timely resolution within SLA.
- Analyze recurring incidents and participate in RCA and problem management activities.
- Coordinate with server, network, security, application and vendor teams for complex issue resolution.
- Support endpoint-related projects such as AD migration, MDM implementation, DLP, NAC and MS Office upgrades.
- Manage software deployment, configuration and troubleshooting across enterprise endpoints.
- Support asset movement, inventory validation and joint inspection activities.
- Coordinate with OEMs and vendors for hardware replacement and remote-location interventions.
- Prepare operational reports, service metrics, capacity/utilization reports and management dashboards.
- Ensure SLA compliance, audit readiness and adherence to RBI, security and organizational policies.
- Maintain SOPs, runbooks, KB articles and technical documentation.
- Support DR drills, preventive maintenance, patching and vulnerability remediation.
- Participate in Priority incident management and provide timely technical updates.
- Follow Incident, Problem, Change and Service Request Management processes.
Technical Skills
Windows 10/11, O365, Outlook, Teams, OneDrive, MS Office, Active Directory, Group Policy, MDM, Endpoint Management, DLP, NAC, Imaging & Encryption Tools, Hardware Troubleshooting, ITSM/Ticketing Tools, Remote Support
Preferred Skills
Basic PowerShell / Scripting, ITIL Foundation, SCCM / MECM, Intune, Endpoint Security Tools
Coverage Model
12×6 – Mumbai hubs: Seawood, Rupa Solitaire, Centrum House, Dani Park, Vinay Bhavya.
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