Consilio LLC
Website:
consilio.com
Job details:
This position is the primary point of contact with all clients assigned to the Consilio Managed Services Team and ensures consistently superior client service standards at all times. This person oversees and coordinates multiple projects and strategizes best practices to accomplish client goals and meet client deadlines. In addition to operating as a liaison between internal teams to manage client requests, the Senior Project Manager also mentors and trains others within the Managed Services Team.
Responsibilities
- Primary point of contact with clients and ensure consistently superior client service standards
- Directly oversee, coordinate and track project progress and workflow from initiation to production for multiple projects
- Serve as an e-discovery consultant who plans and strategizes with client on how to process data and leverage technology to accomplish project goals
- Manage client requests, including but not limited to: receipt of data, data processing, release and setup of data to online review tool, support with online review tool, and production management
- Coordinate efforts across multiple operational and support teams, ensuring interdependencies are not missed, project priorities are negotiated, and shared resources are employed effectively
- Serve as liaison between company, clients, and 3 rd party vendors to create and deliver the right solutions
- Receive and respond to client inquiries, gather information necessary for troubleshooting client questions, act as link between client and internal teams, including Data Processing and Data Hosting
- Anticipate client needs and proactively provide assistance to clients to ensure client expectations are being met
- Develop strong, long-term client relationships to drive repeat business and obtain client references
- Identify opportunities for add-on services for clients
- Develop and maintain expertise in evolving technologies internally and industry-wide
- Contribute to team or department-wide initiatives beyond project-specific work to improve the department or better Consilio’s services to clients
- Engage with Sales on client billing or relationship issues
- Act as an account management resource, focused on the overall client relationship
- Mentor and cross-train team members on industry best practices and company processes
- Perform in a lead capacity for larger or more complex projects, delegating to and teaching others within department as appropriate
Qualifications
- 8+ years of experience in the legal field in e-discovery, litigation support, paralegal, attorney or review project management required
- Prior experience in an e-discovery project management role
- Excellent verbal and written communication skills
- Able to maintain a professional demeanor at all times despite adverse circumstances
- Able to organize and prioritize tasks in a fast-paced, high growth atmosphere without sacrificing quality of client service
- Strong critical thinking skills; ability to efficiently gather and process information for problem solving and troubleshooting client requests
- Consistently demonstrates a consultative approach to working with clients
- Demonstrated ability to grow existing clients and win repeat business
- Contribute to and foster a team environment with other internal departments to meet and exceed client expectations
- Strong technological skills related to Consilio’s e-discovery platforms
- Bachelor’s degree required, JD a plus
- Platform specific certifications a plus
Shifts Requirements:
Work Mode:
- Hybrid Working Mode - 3 days' work from office every week.
Location:
- Gurgaon/ Hyderabad/ Bangalore/ Pune
Consilio’s True North Values
- Client Experience | Listen for the “why”. Clearly define success. Be accountable. Go the extra distance to create moments that matter.
- Collaboration | Treat everyone with respect. Welcome diverse views. Partner across geography , generations, and teams. Rally around final decisions.
- Innovation | Always be curious (ABC ). Challenge the status quo . Experiment and fail forward . Build for the future.
- Grit | Focus on what matters . Work with passion and persistence. Think like an owner . Deliver results you’re proud of.
Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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