Website:
californianutralife.com
Job details:
Company: California Nutralife Global Wellness Inc.
Location: Mumbai, Maharashtra | On-site
Employment Type: Full-Time
Experience: 3-6 Years
Salary: ₹6-10 LPA
Industry: Skincare / Cosmetics / Personal Care / Nutraceuticals / FMCG
About California Nutralife Global Wellness Inc.
California Nutralife Global Wellness Inc. is a global consumer packaged goods (CPG) company headquartered in California, US that wholly owns and operates a diversified portfolio of brands across Skincare (California Skin+), FMCG (NutraChips, NutraBites, NutraCookies), Personal Care (Derma+), Nutraceuticals (NutraGummies) and much more.
Role Overview
The Ecommerce Operations Manager will be responsible for ensuring smooth and timely execution of the complete order-to-dispatch cycle across ecommerce and marketplace channels. The role involves PO creation, order processing, courier coordination, shipment scheduling, packaging, dispatch, inventory coordination, and continuous follow-ups with internal teams, warehouses, courier partners, and marketplace teams. The ideal candidate should be highly organized, detail-oriented, and comfortable managing multiple orders, shipments, and operational timelines simultaneously.
Key Responsibilities
Purchase Order & Order Management
· Create and process POs received from ecommerce and marketplace platforms.
· Verify SKU, quantity, pricing, delivery location, and order details.
· Coordinate with warehouse and inventory teams for order fulfilment.
· Track open POs and ensure timely execution.
· Maintain accurate PO and order records.
Courier & Logistics Management
· Coordinate with courier and logistics partners for shipment creation.
· Create courier/shipping requests and arrange pickups.
· Schedule shipments and coordinate pickup timelines.
· Track shipments from dispatch to delivery.
· Follow up on delayed, failed, or pending shipments.
· Coordinate with courier partners to resolve logistics issues.
Packaging & Dispatch
· Coordinate product packaging as per marketplace and courier requirements.
· Ensure correct SKU, quantity, labeling, and packaging before dispatch.
· Coordinate daily dispatch planning with warehouse teams.
· Ensure orders are dispatched within defined timelines.
· Monitor dispatch accuracy and minimize errors, damages, and returns.
Marketplace Operations
· Coordinate fulfilment requirements across ecommerce and quick-commerce platforms.
· Monitor incoming POs and fulfilment schedules.
· Ensure platform-specific operational requirements are followed.
· Coordinate with marketplace teams regarding order, dispatch, and delivery issues.
· Maintain operational records and reports.
Follow-Ups & Coordination
· Follow up with warehouse, courier partners, vendors, and marketplace teams.
· Track pending orders, pickups, deliveries, and operational issues.
· Ensure timely closure of outstanding operational tasks.
· Escalate critical delays or issues to management.
Inventory Coordination
· Coordinate with warehouse teams to ensure stock availability against incoming POs.
· Monitor fast-moving and low-stock SKUs.
· Flag inventory shortages that may impact order fulfilment.
· Coordinate stock allocation across channels where required.
Reporting & MIS
· Maintain daily ecommerce operations reports.
· Track PO status, dispatch status, courier pickups, deliveries, and pending orders.
· Prepare weekly/monthly operational MIS.
· Monitor key metrics such as order processing time, dispatch TAT, delivery performance, and fulfilment accuracy.
Required Skills
· 3-6 years of experience in Ecommerce Operations, Marketplace Operations, Order Management, Logistics, or Supply Chain Operations.
· Experience handling ecommerce orders, POs, dispatches, and courier operations.
· Strong understanding of the order-to-dispatch process.
· Good knowledge of courier and logistics coordination.
· Strong follow-up and problem-solving abilities.
· Excellent organizational and communication skills.
· Ability to manage multiple SKUs, orders, and operational activities simultaneously.
· Strong Excel / Google Sheets skills.
· Comfortable working with ecommerce dashboards, ERP, OMS, WMS, or logistics platforms.
Preferred Experience
Experience with ecommerce or marketplace operations for:
· FMCG
· Skincare & Cosmetics
· Personal Care
· Hygiene Products
· Nutraceuticals
· Food & Beverage
· Consumer Goods
Experience with platforms such as Amazon, Flipkart, Blinkit, Zepto, Swiggy Instamart, Nykaa, or other ecommerce/quick-commerce platforms will be an advantage.
Key Performance Indicators
· PO processing accuracy
· Order fulfilment rate
· Dispatch turnaround time
· Courier pickup success rate
· On-time dispatch
· Shipment tracking and closure
· Order accuracy
· Reduction in dispatch errors
· Return / RTO management
· Inventory coordination efficiency
Education
Graduate in any discipline.
Candidates with qualifications in Supply Chain Management, Logistics, Operations, Ecommerce, or Business Administration will be preferred.
Why California Nutralife Global Wellness Inc.
· Opportunity to work across multiple growing consumer brands.
· Exposure to ecommerce and quick-commerce operations.
· Direct involvement in scaling marketplace fulfilment and logistics.
· Opportunity to work across FMCG, skincare, personal care, and nutraceutical categories.
· Growth opportunities within ecommerce, operations, and supply chain functions.
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