Website:
techglora.com
Job details:
E-Relationship Associate – Email & Chat Support
Experience: Freshers / 0–2 Years
Qualification: Any Graduate
Job Type: Full-Time
Shift: UK/US Rotational Shifts
Work Mode: [Work from Office / Hybrid / Remote]
Job Overview
We are looking for an
E-Relationship Associate to handle customer queries through
Email and Live Chat. This is a
Non-Voice Customer Support role requiring strong written English communication and good customer-handling skills.
Key Responsibilities
- Handle customer queries through email and chat.
- Understand customer concerns and provide accurate solutions.
- Maintain professional and courteous communication.
- Resolve queries within the defined turnaround time.
- Escalate complex issues to the appropriate team.
- Maintain accurate records of customer interactions.
- Meet quality, productivity, and customer satisfaction targets.
Requirements
- Any Graduate; Freshers can apply.
- Good written and verbal communication skills.
- Strong English reading and writing skills.
- Good typing and computer skills.
- Ability to multitask and handle multiple customer conversations.
- Customer-focused attitude and good problem-solving skills.
- Willingness to work in UK/US rotational shifts.
Important
This is a Non-Voice role. Candidates will communicate with customers primarily through Email and Chat.
Skills: communication,live,chat,communication skills,customer,email,customer support,customer experience
Click on Apply to know more.
