Website:
claspo.store
Job details:
Amazon + Flipkart + Shopify + Meta | End-to-End Marketplace Operations
Experience: 2–5 years of relevant e-commerce operations experience
Employment Type: Full-Time
Location: Maninagar, Ahmedabad, Gujarat — On-Site Only
Department: E-Commerce Operations & Sales
⚠️ PLEASE READ BEFORE APPLYING
This is an on-site Ahmedabad position.
We need a candidate with hands-on experience managing Amazon, Flipkart, Shopify, and Meta, preferably in the same role.
❌ Please do not apply if:
- You have experience with only Amazon or Flipkart
- Your experience is limited to logistics, courier, or warehouse operations
- Your experience is limited to customer support or telecalling
- Your experience is limited to social media or digital marketing
- You have only developed or designed Shopify websites
- You have less than 2 years of relevant e-commerce experience
- You have not worked independently in Amazon Seller Central and Flipkart Seller Hub
- You are not willing to work on-site in Ahmedabad
Applications that do not meet these requirements may be rejected without an interview.
About the Role
We are looking for an experienced E-Commerce Operations Manager to manage daily operations across Amazon, Flipkart, Shopify, and Meta.
This is not a single-platform role. The selected candidate will manage:
Orders → Dispatch → Returns → Refunds → Customer Support → Marketplace Tickets → Listings → Inventory → Advertising → Settlements → Reporting
You must be able to identify issues, raise support tickets, communicate with platform teams, follow up, and resolve problems independently.
Mandatory Requirements
Candidates must meet all requirements below.
1. Amazon Seller Central
Hands-on experience with:
- Order management
- Returns and refunds
- Product listings
- Account health and seller performance
- Seller support tickets
- Payments and settlements
- FBA/FBM operations, where applicable
- Basic Amazon advertising
2. Flipkart Seller Hub
Hands-on experience with:
- Order processing
- Returns and replacements
- Product listings
- Seller support tickets
- Payments and settlements
- Seller performance
- Marketplace policies
- Basic advertising and promotions
3. Shopify
Practical experience with:
- Order and product management
- Inventory
- Discounts and coupons
- Basic Shopify administration
- Payment and order status monitoring
- Shopify apps and integrations
4. Meta
Practical experience with:
- Meta Business Suite
- Facebook and Instagram business pages
- Product catalogue management
- Meta Commerce Manager
- Facebook/Instagram Shops, where applicable
- Product tagging
- Customer enquiry monitoring
- Meta Ads Manager
- Campaign monitoring and reporting
- Tracking spend, reach, impressions, clicks, conversions, sales, and ROAS
- Coordinating creatives, offers, and promotions
5. Multi-Platform Experience
Experience with Amazon, Flipkart, Shopify, and Meta is required for this position.
Candidates who have worked on only one marketplace will not be considered.
Key Responsibilities1. Order and Fulfilment Management
- Monitor daily orders across all platforms.
- Ensure orders are invoiced, packed, and dispatched on time.
- Coordinate with warehouse, packaging, and courier teams.
- Monitor delayed, cancelled, failed, and undelivered orders.
- Resolve operational issues.
- Maintain accurate order records.
2. Returns, Refunds, and Replacements
- Manage returns, refunds, replacements, and cancellations.
- Analyse return reasons and recurring issues.
- Verify returned products with the warehouse or quality team.
- Raise claims for damaged, incorrect, used, or fraudulent returns.
- Follow up with marketplace, Meta, and logistics support until closure.
3. Support and Escalations
Coordinate with:
- Amazon Seller Support
- Flipkart Seller Support
- Shopify support providers
- Meta Business Support
- Courier and logistics partners
- Payment gateway providers
Responsibilities include:
- Creating support tickets
- Communicating by phone, chat, or email
- Providing evidence and documents
- Following up and escalating unresolved issues
- Maintaining a ticket tracker
- Taking ownership until resolution
We need someone who follows through instead of simply creating a ticket and waiting.
4. Product Listing Management
Manage and optimise listings across marketplaces and Meta:
- Titles
- Descriptions
- Specifications
- Keywords
- Pricing
- Images
- Variations
- Inventory
- Product attributes
- Meta catalogue information
Resolve:
- Suppressed, blocked, inactive, or rejected listings
- Content and pricing issues
- Meta catalogue disapprovals
- Product tagging and commerce account issues
5. Inventory Coordination
- Monitor stock across all platforms.
- Coordinate with warehouse and inventory teams.
- Prevent overselling and stock-outs.
- Identify fast- and slow-moving products.
- Ensure stock availability is updated correctly.
6. Advertising and Promotions
The candidate should understand marketplace and Meta advertising.
Responsibilities include:
- Monitor Amazon, Flipkart, and Meta campaigns.
- Track spend, impressions, clicks, conversions, sales, and ROAS.
- Monitor Facebook and Instagram campaigns.
- Coordinate creatives and promotions with the marketing team.
- Monitor coupons, discounts, deals, and offers.
- Prepare campaign reports.
- Identify unnecessary advertising spend.
- Coordinate campaigns with product availability and inventory.
This is not a pure digital marketing role. The primary responsibility is e-commerce operations.
7. Customer Support
Handle customer communication through:
- Marketplace messaging systems
- Facebook and Instagram
- Meta commerce channels
- Calls
- Email
- WhatsApp
Handle delivery issues, product questions, returns, refunds, replacements, complaints, and social commerce enquiries.
8. Packaging and Dispatch
- Follow marketplace packaging requirements.
- Coordinate with warehouse and packaging teams.
- Ensure correct labels, invoices, barcodes, and packaging materials.
- Monitor packaging-related complaints and damages.
- Maintain marketplace packaging compliance.
9. Sales and Operations Reporting
Prepare:
- Daily sales reports
- Platform- and product-wise sales reports
- Order and cancellation reports
- Return and refund reports
- Inventory reports
- Advertising and Meta campaign reports
- Settlement reports
- Support ticket reports
- Customer complaint reports
- Account health reports
- Meta catalogue and commerce account reports
Excel / Google Sheets — MANDATORY
Required knowledge:
- Filters and sorting
- SUM, COUNT, and IF
- VLOOKUP/XLOOKUP
- Pivot Tables
- Data comparison
- Basic reporting
- Data cleaning and analysis
Candidates uncomfortable with Excel or Google Sheets should not apply.
Payment and Settlement Reconciliation
You should be able to:
- Download settlement reports.
- Check commissions, shipping charges, penalties, and deductions.
- Compare expected and actual settlements.
- Coordinate with accounts.
- Raise cases for incorrect deductions or missing payments.
- Track Shopify and Meta payments, where applicable.
Knowledge of GST, TCS, TDS, and marketplace commissions is an advantage.
Required Candidate Profile
- 2–5 years of hands-on e-commerce operations experience
- Amazon Seller Central experience
- Flipkart Seller Hub experience
- Shopify experience
- Experience with Meta Business Suite, Commerce Manager, or Ads Manager
- Experience managing orders, returns, and refunds
- Experience raising and following up on support tickets
- Good Excel/Google Sheets skills
- Good English and Hindi communication
- Strong follow-up and problem-solving skills
- Ability to work independently
- Ability to manage multiple platforms under deadlines
Strongly Preferred
Experience with:
- Consumer electronics
- Smartwatches and wearables
- Accessories
- Home appliances
- Fashion and lifestyle products
- D2C brands
- Facebook and Instagram Shops
- Meta product catalogues
- Courier aggregators
- Payment gateways
- Google Ads
- Product SEO
- Marketplace keyword optimisation
Important: This Is Not a Pure Logistics Job
If your experience is mainly:
Courier → Shipment → Pickup → Delivery → Warehouse → Logistics
this role may not be suitable.
We need someone experienced with e-commerce seller portals and Meta commerce tools.
Important: This Is Not a Single-Marketplace Role
The following profiles will not be considered:
Amazon only ❌
Flipkart only ❌
Shopify website development only ❌
Meta social media posting only ❌
Logistics only ❌
Customer support only ❌
Digital marketing only ❌
We need broader experience across:
Amazon + Flipkart + Shopify + Meta ✅
Location Requirement
📍 Maninagar, Ahmedabad, Gujarat — On-Site
This role requires working from our Ahmedabad office.
Candidates from other cities may apply only if they are willing to relocate and work on-site from the first day.
What We Expect From You
You should be able to independently handle an issue such as:
“Amazon return claim is incorrect.”
You must be able to:
Check the order → collect evidence → raise the case → communicate with support → follow up → escalate if required → resolve the issue → update records.
We expect ownership, not just task execution.
Application Screening Questions
Please answer:
1. Total years of e-commerce experience:
2. Years of Amazon Seller Central experience:
3. Years of Flipkart Seller Hub experience:
4. Years of Shopify experience:
5. Years of Meta Business Suite, Commerce Manager, or Ads Manager experience:
6. Have you managed Amazon, Flipkart, Shopify, and Meta independently? Yes / No
7. Which platform did you manage most recently?
8. Have you raised and resolved Amazon, Flipkart, or Meta support tickets? Yes / No
9. Have you handled returns, refunds, and claims? Yes / No
10. Have you worked with settlement reports? Yes / No
11. Have you monitored or managed Meta advertising campaigns? Yes / No
12. Excel level: Basic / Intermediate / Advanced
13. Current location:
14. Are you willing to work on-site in Ahmedabad every day? Yes / No
15. Current salary:
16. Expected salary:
17. Notice period:
Please do not apply if you cannot answer accurately.
Key Performance Indicators
Performance will be evaluated on:
- Order accuracy
- On-time dispatch
- Reduction in cancellations
- Return and refund management
- Customer complaint resolution
- Support ticket resolution
- Listing and catalogue accuracy
- Inventory availability
- Settlement reconciliation
- Reporting accuracy
- Marketplace and Meta account health
- Advertising efficiency
- Platform-wise sales growth
Apply only if you meet the core requirements.
Click on Apply to know more.
