Website:
riniroybeauty.com
Job details:
About RINIROY BEAUTY
RINIROY BEAUTY is a growing Indian beauty brand dedicated to creating thoughtfully curated makeup products for medium-to-rich Indian skin tones.
As we expand our product portfolio and presence across our website, Amazon, Nykaa and other e-commerce platforms, we’re looking for a detail-oriented, proactive individual to take ownership of our day-to-day e-commerce operations, inventory coordination and customer experience.
We’re looking for someone who enjoys solving problems, works independently and ensures things get done without constant follow-ups.
Key Responsibilities
1. E-commerce & Marketplace Operations
- Manage day-to-day order operations across our website, Amazon, Nykaa and other upcoming e-commerce marketplaces.
- Monitor orders, purchase orders, dispatches and deliveries to ensure timely fulfilment.
- Coordinate with marketplace teams, warehouse staff and logistics partners to resolve operational issues.
- Track marketplace purchase orders, shipment appointments, goods receipt notes (GRNs), fill rates and pending deliveries.
- Monitor product availability, stock allocation and replenishment requirements across sales channels.
- Support new product launches by coordinating SKU creation, product listings, inventory allocation and marketplace readiness.
- Monitor marketplace operational performance, identify discrepancies and ensure timely resolution of open issues.
2. Inventory Management & Coordination
- Maintain accurate SKU-wise inventory records across the warehouse, website and marketplaces.
- Monitor daily stock movements, including inward stock, dispatches, returns and damaged inventory.
- Conduct regular inventory reconciliations between physical stock, internal records and marketplace dashboards.
- Track fast-moving and slow-moving SKUs and proactively flag potential stockouts or excess inventory.
- Coordinate inventory allocation and replenishment across different sales channels.
- Maintain inventory trackers and provide regular stock availability reports to management.
- Coordinate with manufacturing and warehouse teams to track incoming finished goods and ensure inventory is updated accurately.
- Identify inventory discrepancies and follow through until they are resolved.
3. Order Fulfilment & Logistics
- Monitor order processing, packing and dispatch timelines to ensure timely fulfilment.
- Coordinate with warehouse teams and courier partners for pickups, deliveries and shipment-related issues.
- Track failed deliveries, Non-Delivery Reports (NDRs), Return-to-Origin (RTO) shipments and re-dispatches.
- Proactively work with courier partners to reduce delivery failures and RTO rates.
- Monitor courier performance, shipping charges and delivery timelines.
- Identify and escalate logistics discrepancies, lost shipments and pending claims.
- Ensure all orders and shipment issues are tracked through to closure.
4. Customer Experience & Support
- Manage customer queries received through WhatsApp, email and other assigned customer support channels.
- Assist customers with order status, tracking, delivery issues, product-related questions and post-purchase concerns.
- Coordinate with warehouse and courier partners to resolve customer complaints promptly.
- Handle cancellations, refunds, replacements and other customer requests in accordance with company policies.
- Maintain accurate records of customer complaints, pending resolutions and recurring issues.
- Ensure customer queries are addressed within defined response timelines.
- Identify recurring customer concerns and recommend improvements to the overall customer experience.
- Maintain a professional, empathetic and customer-first approach in all interactions.
5. Reporting & Operational Tracking
- Prepare daily and weekly reports covering orders, dispatches, inventory, returns and customer support.
- Maintain accurate channel-wise and SKU-wise sales and inventory trackers.
- Monitor key operational metrics, including order fulfilment rates, RTOs, NDRs, inventory discrepancies and stock availability.
- Track pending marketplace shipments, purchase orders, returns and reimbursement claims.
- Highlight operational issues, delays and potential risks before they affect customers or sales.
- Maintain organised records and ensure operational data is accurate and readily accessible.
Skills & Qualifications
Must-Have
- 2–3 years of experience in e-commerce operations, marketplace operations, D2C operations or a similar role.
- Hands-on experience managing orders, inventory, logistics and returns for an e-commerce business.
- Familiarity with inventory management software, ERP systems or warehouse management systems.
- Experience coordinating with third-party logistics providers and courier partners.
- Exposure to marketplace settlements, payment reconciliation and reimbursement claims.
- Working knowledge of Amazon Seller Central, Shopify or similar e-commerce platforms.
- Understanding of purchase orders, dispatch processes, inventory management, RTOs and NDRs.
- Strong written and verbal English communication skills for customer interactions.
- Excellent organisational skills, attention to detail and ability to manage multiple responsibilities.
- Strong proficiency in Microsoft Excel
- Ability to independently identify problems, coordinate solutions and follow through until resolution.
Good to Have
- Experience working with Nykaa or other e-commerce marketplaces.
- Previous experience with beauty, skincare, cosmetics, FMCG or other D2C consumer brands.
- Knowledge of Hindi or Telugu
If you’re someone who enjoys bringing structure to operations, solving problems and taking ownership of outcomes, we’d love to hear from you.
Click on Apply to know more.
