Suroskie
Website:
suroskie.com
Job details:
Job Description: E-Commerce Executive
Position: E-Commerce Executive
Department: E-Commerce
Industry: Skincare & Beauty
Experience: 1–3 Years
Location: Site IV, Industrial Area Sahibabad, Ghaziabad, UP- 201010
Employment Type: Full-Time on Site Job.
Reporting To: E-Commerce Manager.
About the Role
We are looking for a detail-oriented and proactive E-Commerce Operations Executive to manage and optimize the day-to-day operations of our skincare brand across online marketplaces and our D2C website.
The ideal candidate should have hands-on experience in e-commerce, marketplace management, inventory coordination, order processing, and promotions tracking. Experience in the beauty, skincare or cosmetics industry will be an added advantage.
Key Responsibilities
1. E-Commerce Operations
- Manage platforms such as Amazon, Flipkart, Nykaa, Myntra, instamart, and other relevant marketplaces.
- Ensure products are live, correctly categorized, and available for purchase.
- Monitor product listings, pricing, stock availability, images, descriptions, and product attributes.
- Coordinate with internal teams to resolve operational issues and ensure smooth order fulfilment.
- Monitor cancellations, returns, refunds, RTOs, and customer-related operational issues.
- Coordinate marketplace promotions, deals, campaigns, and sale events.
- Resolve listing, catalog, payment, inventory, and account-related issues with marketplace teams.
- Track fast-moving, slow-moving, and out-of-stock SKUs.
- Ensure orders are processed, packed, shipped, and delivered within defined timelines.
- Maintain accurate inventory and order records.
2. Sales & Performance Tracking
- Prepare daily, weekly, and monthly e-commerce performance reports.
- Track key metrics such as GMV, revenue, orders, AOV, conversion rate, cancellations, returns, RTO, and SKU-wise sales.
- Support the E-Commerce Manager in forecasting sales and planning inventory.
3. Promotions & Campaigns
- Coordinate with marketing teams for online campaigns, product launches, discounts, and promotional activities.
- Ensure promotional pricing and offers are correctly implemented across platforms.
- Monitor campaign performance and prepare post-campaign reports.
- Coordinate with marketplace account managers for upcoming sale events and promotional opportunities.
4. Reporting & Coordination
- Maintain accurate e-commerce MIS and operational trackers.
- Coordinate closely with Marketing, Warehouse, Finance, Customer Support, Supply Chain, and Product teams.
- Reconcile orders, sales, returns, refunds, and marketplace settlements with the finance team.
- Maintain documentation of marketplace issues, claims, and resolutions.
5. Required Skills
- Strong understanding of e-commerce operations and marketplace management.
- Hands-on experience with platforms such as Amazon Seller Central, Flipkart Seller Hub, Myntra, Nykaa, blinkit or similar platforms.
- Good knowledge of MS Excel / Google Sheets.
- Strong analytical and problem-solving skills.
- Good communication and coordination skills.
6. Preferred Experience
- 1–3 years of experience in e-commerce operations.
Send your cv: HR@suroksie.com
Click on Apply to know more.
