Senior Manager, Customer Support
Dockwa
- Experience
- 6+ yrs
- Location
- Newport, Rhode Island, United States
- Job type
- Full-time
Required skills
- HubSpot Service Hub
- Intercom
- Jira
About the role
6+ years customer support with 3+ years managing teams of five or more; experience moving ticket-per-customer or deflection numbers; hands-on with HubSpot Service Hub, Intercom, Jira, and AI answer layer; owned SLAs in seasonal business; run critical incidents; build own reporting.
About Dockwa
Dockwa is a SaaS marina-management and reservation platform serving marinas and boaters.
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