Mancer Consulting Services
Website:
mancerconsulting.com
Job details:
Your key responsibilities
Shape and support the ServiceNow platform architecture roadmap, ensuring alignment
with enterprise strategy and shared goals
•Oversee platform design standards, helping teams collaborate and maintain consistent,
inclusive and effective solutions
•Support solution design reviews, guiding data models and integration approaches to
ensure strong, dependable outcomes
•Coordinate integration design across systems, ensuring secure, scalable and connected
workflows that support business needs
•Strengthen platform resilience by supporting performance, security and operational
continuity requirements
•Work closely with stakeholders to support innovation, automation and continuous
improvement across the platform
•Lead end-to-end ServiceNow implementation, from requirements through to deployment
and hypercare
•Translate business requirements into high-quality technical designs and implementable
solutions
• Drive hands-on configuration, development, and integration across ServiceNow modules (ITSM, CMDB, ITOM, etc.)
Own and govern solution delivery quality, ensuring adherence to development standards
and best practices
• Lead integration implementation using APIs, events, and enterprise integration patterns
Collaborate with architects to ensure alignment with target architecture and data models
(e.g. CSDM)
• Support release management, deployments, and environment strategy
• Identify and deliver automation opportunities to improve efficiency and platform adoption
• Troubleshoot and resolve complex technical issues during implementation and post-go-live
• Mentor engineering teams and contribute to building a strong engineering capabilities
Your skills and experience
• Proven experience delivering ServiceNow implementations in large, complex environments
• Strong hands-on expertise across ServiceNow modules (ITSM, CMDB, ITOM, integrations)
• Deep understanding of ServiceNow development, configuration, and scripting
• Experience implementing integrations using REST APIs and event-driven architectures
• Strong knowledge of data modelling, CMDB/CSDM, and platform design principles
• Experience working in regulated environments (banking/financial services preferred)
• Demonstrated ability to lead delivery while remaining hands-on technically
• Strong problem-solving skills with ability to drive issues to resolution
Click on Apply to know more.
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