Spectra Connectronics LLP
Website:
spectra.in
Job details:
Digital Sales Executive
About Spectra Connectronics LLP:
Spectra Connectronics LLP is a 40+ year old leading distributor of industrial electronic components, including connectors, cables, switches and hand tools. Guided by our philosophy of TCS, Total Connectivity Solutions, we are committed to delivering quality products and value-driven solutions to our customers through our dedicated and motivated team members.
At Spectra, we foster a dynamic, collaborative and customer-centric work environment that encourages learning, growth and professional development.
Website: https://spectra.in/
Job Title: Digital Sales Executive
Department: Sales/Marketing
Location: Andheri, Mumbai, Maharashtra
1st Floor, Poruchesty, Lalubhai Park Road,
Andheri (West), Mumbai – 400058
Experience: 1–3 Years
Employment Type: Full-Time
Work Mode: Onsite
Role Overview:
We are looking for a hands-on and customer-focused Digital Sales Executive to manage and grow Spectra’s digital sales channels. The role will be responsible for managing product listings across online marketplaces and the website, maintaining accurate product, stock and pricing information, handling digital customer inquiries, managing the WhatsApp catalogue and supporting online sales and lead conversion.
The role will work closely with the Sales, Marketing and Purchase teams to ensure a seamless digital customer experience and drive growth through Spectra’s online sales channels.
Key Responsibilities:
- Manage and maintain product listings across Amazon and other assigned online marketplaces, ensuring accurate product information, images, specifications, pricing and availability.
- Perform daily listing quality checks and ensure product information and marketplace attributes are accurate, complete and compliant with platform requirements.
- Create and manage new product listings, including product uploads, categorization, titles, descriptions, specifications and images.
- Handle bulk product uploads using marketplace templates and ensure accurate product data across assigned digital sales channels.
- Coordinate with the Purchase and Sales teams to ensure accurate stock levels, pricing and product availability across online platforms.
- Manage and update website product information, including product specifications, images, pricing, availability, new arrivals and featured products.
- Maintain and regularly update Spectra’s WhatsApp Business catalogue with accurate product information, pricing, images and categories.
- Respond to customer inquiries received through the website, WhatsApp and other digital channels, understand customer requirements and provide relevant product information.
- Follow up on relevant digital inquiries and coordinate with the Sales and Technical teams to support quotations, product queries and lead conversion.
- Monitor website chatbot interactions, handle customer queries and escalate technical or sales-related queries to the relevant internal teams.
- Monitor abandoned carts and support appropriate follow-up and cart recovery activities to improve online conversions.
- Create clear and customer-friendly product descriptions and content, ensuring product information is accurate, relevant and easy to understand.
- Apply basic search-friendly practices to product titles, descriptions and marketplace listings to support product visibility.
- Coordinate with the Marketing team for website banners, promotional campaigns, creative requirements, SEO activities and other digital marketing initiatives.
- Track and report digital sales performance, including online inquiries, response time, product listing accuracy, conversions and online sales.
- Conduct basic market and competitor research to identify customer requirements, marketplace trends and opportunities for improving digital sales.
Qualification & Required Skills:
- Bachelor's degree in Marketing, Commerce, Business Administration or related field.
- 1–3 years of experience in E-commerce, Digital Sales, Inside Sales, Marketplace Management or a similar role.
- Hands-on experience with Amazon Seller Central or similar online marketplace platforms.
- Working knowledge of website CMS and product catalogue management.
- Good working knowledge of MS Excel / Google Sheets.
- Familiarity with WhatsApp Business and digital customer communication.
- Basic understanding of product listing optimization and SEO.
- Strong written and verbal communication skills.
- Strong customer-handling, follow-up and coordination skills.
- Good attention to detail with a strong focus on product and data accuracy.
- Strong execution and time-management skills with the ability to manage multiple digital sales activities.
- Ability to work independently as well as collaborate with Sales, Marketing, Inventory and Technical teams.
How to Apply
Interested candidates can also apply by sending their updated resume to hr@spectra.in
Click on Apply to know more.
