Kanan.co
Website:
kanan.co
Job details:
Company: Kanan.co
Location: Vadodara, Gujarat
Department: Study Abroad Operations
Employment Type: Full-time
Experience Required: 1–3 years (Freshers with excellent communication skills may also apply)
Qualification: Bachelor's degree in any discipline (preferred fields: Management, Business Administration, Psychology, Marketing, or Education)
About Kanan.co
Kanan.co is one of India's leading overseas education and immigration service providers, helping students achieve their academic and career goals by providing expert guidance for international education opportunities.
We are looking for a proactive and technology-driven Digital Counsellor who can engage students through digital channels, provide accurate guidance, and ensure an exceptional customer experience.
Key Responsibilities
Student Counselling
- Guide students regarding study-abroad opportunities.
- Understand students' academic backgrounds and career aspirations.
- Recommend suitable courses, universities, and countries.
- Assist students throughout the admission process.
Digital Engagement
- Handle inquiries generated through websites, social media platforms, and online campaigns.
- Communicate through WhatsApp Business, LinkedIn, Zoom, Google Meet, email, and CRM systems.
- Conduct online counselling sessions and webinars.
Lead Management
- Follow up with prospective students through calls, emails, and messaging platforms.
- Maintain records of student interactions.
- Update CRM systems regularly.
Documentation Support
- Assist students in preparing application documents.
- Coordinate with internal departments for admissions and visa processing.
Data Analysis and Reporting
- Track conversion rates and lead quality.
- Prepare daily, weekly, and monthly reports.
- Analyze campaign effectiveness and student engagement metrics.
AI Tool Utilization
Candidates should possess practical knowledge of the following tools:
- ChatGPT
- Google Gemini
- Microsoft Copilot
- Perplexity AI
- Grammarly
- Canva
- Zoom
- Google Workspace
- Advanced Excel
- PowerPoint
- LinkedIn
- WhatsApp Business
Required Skills
- Excellent communication skills
- Strong presentation abilities
- Problem-solving mindset
- Customer relationship management
- Data analysis skills
- Time management skills
- Adaptability and multitasking capabilities
Key Result Areas (KRAs)
KRAResponsibilityKPILead ManagementManage and nurture digital leads95% response rateStudent CounsellingConduct online counselling sessions90% satisfaction scoreConversion ManagementConvert leads into enrolled studentsMonthly conversion target achievementCRM ManagementMaintain accurate records100% data accuracyFollow-upsEnsure timely communicationFollow-up within 24 hoursDigital EngagementIncrease interaction across digital platformsMonthly engagement growthDocumentation SupportComplete application processes accurately98% documentation accuracyProductivity ImprovementUtilize AI tools effectivelyReduction in processing time
Performance Indicators
- Number of daily counselling sessions
- Number of qualified leads generated
- Student conversion percentage
- Revenue generated
- Response time
- Accuracy of documentation
- Student satisfaction rating
Click on Apply to know more.