Cloudstaff
Website:
cloudstaff.com
Job details:
We’re Hiring: Digital Commerce Specialist
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!
We are currently on the lookout for a Digital Commerce Specialist to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!
Role: Digital Commerce Specialist
Work Arrangement: Work from Home
Location: India
Schedule: Night shift
Job description:
Digital Commerce Platforms & Omnichannel Operations
- Develop, maintain, and optimize Hercules' WordPress websites, Shopify stores, and other digital sales channels.
- Ensure digital commerce platforms are secure, reliable, responsive, accessible, and high performing.
- Manage website functionality, themes, plugins, applications, platform updates, and technical troubleshooting; coordinate with third-party vendors when needed.
- Manage and optimize the Shopify storefront, eBay presence, and future online marketplaces.
- Develop and maintain integrations between Shopify, NetSuite, eBay, and other business applications.
- Configure reliable synchronization of products, inventory, pricing, customer information, and orders across sales channels.
- Support expansion into new marketplaces, B2B commerce platforms, customer portals, and future digital sales channels.
- Monitor platform performance and recommend improvements that simplify the buying process and enhance the customer experience.
ERP Integration & Business Process Automation
- Develop and maintain integrations among Shopify, WordPress, NetSuite, marketplaces, and other business systems.
- Automate the synchronization of product, inventory, pricing, customer, and order data.
- Design workflows that reduce manual data entry, eliminate duplicate work, and improve operational accuracy.
- Support automation of purchasing, fulfillment, shipping, invoicing, order processing, and customer communication.
- Build integrations that allow information to be entered once and used across multiple business systems and online sales channels.
- Identify and implement opportunities to improve business processes through APIs, workflow automation, AI tools, and system integration.
- Test, validate, and document integrations, automations, and new functionality before deployment.
Product Information Management & Digital Merchandising
- Maintain accurate product information, including descriptions, specifications, dimensions, weights, images, documentation, pricing structures, and inventory attributes.
- Configure products, variants, collections, categories, and merchandising structures across digital commerce platforms.
- Maintain consistent product information across websites, marketplaces, and business systems from a centralized source whenever possible.
- Coordinate product launches, updates, pricing changes, and discontinued items with Sales,
Marketing, Operations, Finance, and other internal departments.
- Configure pricing logic, quantity breaks, customer-specific pricing, promotional pricing, and purchasing rules based on approved business requirements.
- Develop product bundles, kits, mixed-case purchasing options, and other customer-focused buying experiences.
- Build purchasing workflows that encourage pallet optimization using case quantities, pallet configurations, Ti/Hi specifications, and freight efficiencies.
Digital Commerce Solutions & Business Innovation
- Collaborate with Sales, Marketing, Operations, Finance, and Management to understand business objectives and develop digital solutions that support company growth.
- Translate business ideas into functional features, workflows, automations, integrations, and system enhancements.
- Develop and maintain shipping logic for standard shipments, oversized products, mixed-product orders, and drop-ship fulfillment.
- Research, evaluate, and implement digital tools that improve pricing competitiveness, product merchandising, operational efficiency, and customer experience.
- Develop dashboards, AI solutions, or integrations that monitor competitor pricing, comparable products, and market trends to support management decisions.
- Continuously evaluate emerging technologies and scalable solutions that enable Hercules to expand products, customers, marketplaces, and services without proportionally increasing administrative workload.
- Document workflows and maintain internal standards for digital commerce systems and processes.
Analytics & Continuous Improvement
- Monitor website performance, sales trends, customer behavior, and operational metrics.
- Support implementation of analytics, tracking, dashboards, and reporting tools in coordination with the Marketing team.
- Measure the effectiveness of new digital initiatives and recommend future enhancements.
- Use data, customer feedback, and operational results to continuously improve digital commerce performance and the customer buying experience
Non-negotiable skills and requirements:
- Strong Shopify experience
- Netsuite CRM is highly preferred
- WordPress experience
- Multiple Website creation and management
- Platform integration experience
- ERP integration knowledge
- CRM integration knowledge
- Field mapping experience
- Ability to build modern, fast, streamlined websites
- Able to handle multiple websites/projects
- Hands-on contributor, not just project participant
- Some exposure to AI automation / process automation
Perks & Benefits:
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Flexible leave credits which may be used for vacation, emergency and sick leaves
- Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
- Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
- Endless opportunities for career advancement
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Tech-on-wheels Support
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees' well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Cloudstaff : Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace?
- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**
Click on Apply to know more.