Global Payments Inc.
Website:
globalpayments.com
Job details:
Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for an Engineering Manager to join our ever-evolving Enterprise Operations Team and help us unleash the potential of every business.
What You’ll Own
We are seeking an experienced Engineering Manager to lead a high-performing Salesforce development team within our Enterprise Operations function. This team is responsible for delivering and optimising Salesforce capabilities across the full enterprise customer lifecycle—from lead generation through to customer retention—supporting multiple Lines of Business (LOB).
As Engineering Manager, you will combine strong technical leadership with people management, ensuring the team delivers scalable, high-quality solutions across the Salesforce ecosystem, including
Agentforce, Data Cloud (Data 360), Experience Cloud, MuleSoft, and associated platforms.
You will play a critical role in shaping the technical direction, driving engineering excellence, and enabling your team to effectively partner with business stakeholders, product owners, and architecture teams.
Team Leadership & Delivery
- Lead, coach, and develop a team of Salesforce Developers, fostering a culture of high performance, accountability, and continuous improvement
- Own delivery outcomes for Salesforce initiatives, ensuring high-quality, scalable solutions are delivered on time and aligned to business priorities
- Drive Agile delivery across Scrum or Kanban frameworks, ensuring effective ceremonies and continuous flow of value
- Oversee backlog health and refinement in JIRA, ensuring clear requirements, prioritisation, and traceability
Technical Leadership
- Provide hands-on technical guidance across Salesforce development, ensuring adherence to best practices, governance, and architectural standards
- Support design and delivery of solutions across Sales Cloud, Service Cloud, and extended capabilities including:
- Agentforce
- Data Cloud / Data 360
- MuleSoft integrations
- Experience Cloud
- Tableau (analytics and insights)
- Ensure robust CI/CD practices are implemented and followed, enabling reliable and repeatable deployments
- Drive adoption of secure, scalable integration patterns (REST/SOAP APIs)
Stakeholder & Cross-Functional Collaboration
- Act as the primary engineering point of contact for business stakeholders, product owners, and enterprise architecture
- Partner closely with Business Analysts to ensure requirements are clearly understood and translated into technical solutions
- Facilitate effective collaboration across engineering, platform, and operations teams
- Champion end-user experience and adoption across the Salesforce estate
Operational Excellence
- Ensure platform stability, performance, and continuous improvement across Salesforce solutions
- Drive engineering standards around security controls (profiles, permissions, field-level security, governance)
- Support incident management, troubleshooting, and root cause analysis where required
- Encourage innovation and adoption of new Salesforce capabilities aligned to the product roadmap
What You Bring
- Proven experience as an Engineering Manager or Tech Lead within a Salesforce environment
- Strong background in Salesforce development (7+ years preferred) across Sales Cloud and/or Service Cloud
- Demonstrated experience delivering across the full Salesforce lifecycle (design, build, test, deploy, support)
- Hands-on knowledge of:
- Apex, Lightning Web Components (LWC), Flows, and declarative tools
- Integration patterns and APIs (REST/SOAP)
- CI/CD pipelines and DevOps practices
- Experience with, or exposure to:
- Agentforce
- Data Cloud / Data 360
- MuleSoft
- Experience Cloud
- Tableau
- Strong understanding of Salesforce security models and enterprise governance
- Familiarity with SAFe Agile or scaled Agile delivery models
Desirable Experience
- Background in financial services or fintech environments
- Experience leading teams supporting enterprise-scale Salesforce implementations
- Exposure to AI-driven capabilities (e.g., Agentforce, prompt builders)
- Strong track record of mentoring and developing engineers
Leadership Attributes
- Excellent communication skills with the ability to engage both technical and non-technical stakeholders
- Strong problem-solving mindset with a focus on delivering business value
- Ability to balance hands-on technical involvement with strategic leadership
- Passion for building inclusive, collaborative, and high-performing teams
About The Team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
LinkedIn # ( )
Click on Apply to know more.
