Desktop Support Technician, IT Operations

Tesla

Location: Bengaluru, Karnataka, India
Job type: Full-time

Required skills

Active Directory
Adobe Suite
Ansible
Azure
CATIA
communication skills
customer service
DHCP
DNS
Git
information security
Kubernetes
Linux
macOS
Ubuntu

About the role

Tesla

Website: tesla.com
Job details:
What To Expect
Tesla is currently seeking a highly technical Desktop Support Technician to join our team onsite in Palo Alto, CA. The IT Services position within the IT Operations team will be on the front lines of Tesla's IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary tasks of this position will be to support endpoint issues, deliver exceptional customer service, and assist with the day-to-day operations of IT Operations.

What You'll Do

Provide onsite and remote support for computers and mobile devices in a fast-paced engineering environment

Troubleshoot hardware and software issues on Windows, Linux and MacOS

Provide software support for general use and engineering applications such as Git Hub, Kubernetes, Dockers, Autodesk products, Adobe Suite, O365, 3DX, Catia, and more

Utilize device management systems including Ansible, Puppet, SCCM, Active Directory, Azure, JAMF and Intune to troubleshoot issues

Troubleshoot basic network issues on local endpoints including DNS, DHCP and VPN issues

Create, edit, and improve technical articles and other procedures for systems at Tesla

Collaborate with other IT teams like Asset Management, O365, Information Security, Desktop Engineering and Network Operations to escalate and resolve enterprise level issues

Manage day to day tickets and resolve issues within SLA’s as defined by IT Operations policy

Take ownership of special projects, involve relevant teams, and ensure completion in a timely manner

What You'll Bring

5-10 years desktop support experience including Windows, Mac and or Linux (ubuntu)

Linux server experience preferred

Experience troubleshooting engineering applications preferred

Experience providing IT support in an enterprise environment utilizing Active Directory, Azure and Exchange

Strong written and verbal communication skills, ability to communicate technical information in an easy to understand and professional manner

Excellent customer service skills, strong attention to details with excellent follow up

Click on Apply to know more.

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