Website:
sharpbrains.co.uk
Job details:
Desktop Support Specialist (DSS L1)
Location: Chandigarh, India
Work Model: Onsite
Contract: Freelance B2B
Engagement: Dispatch / On-Demand Support
Work Type: Ticket-Based Support
Schedule: Monday–Friday | Standard Business Hours
Rate
- INR 300/hour
- INR 900/half-day
- INR 1,800/full-day
Role Overview
We are looking for an experienced Desktop Support Specialist (DSS L1) based in or around Chandigarh, India to provide onsite IT support on a dispatch/on-demand, ticket-based basis.
The engineer will handle customer IT support tickets during standard business days and hours, providing hands-on troubleshooting and resolution of desktop, hardware, software, and end-user issues.
Key Responsibilities
- Provide onsite L1 Desktop / End-User Support.
- Troubleshoot Windows desktops, laptops, applications, and user issues.
- Diagnose and resolve hardware and software problems.
- Support monitors, printers, docking stations, and other peripherals.
- Perform hardware installation, replacement, configuration, and basic troubleshooting.
- Troubleshoot basic LAN, Wi-Fi, and connectivity issues.
- Assist with user login, workstation, and account-related issues.
- Perform IMAC (Install, Move, Add & Change) activities when required.
- Perform device setup, configuration, imaging, and reimaging as required.
- Follow customer IT procedures, security policies, and support guidelines.
- Document troubleshooting steps and resolution details in the ticketing system.
- Escalate complex issues to L2/L3 teams when required.
- Complete assigned tickets professionally and within the required SLA.
Required Technical Skills
Hands-on experience with:
- Active Directory (AD)
- Microsoft Intune / SCCM
- BitLocker
- Windows 10/11
- Desktop and laptop hardware troubleshooting
- Printers, monitors, docking stations, and peripherals
- Basic network and connectivity troubleshooting
- User and workstation support
Candidate Requirements
- 3+ years of experience in Desktop Support, DSS, EUC, Field IT Support, or Service Desk.
- Strong hands-on troubleshooting and problem-solving skills.
- Practical experience with AD, Intune/SCCM, and BitLocker.
- Good communication and customer-facing skills.
- Ability to work independently at customer locations.
- Professional and customer-oriented approach.
- Must be based in or near Chandigarh and able to provide onsite support.
- Must be available during standard business days and hours.
- Ability to accept and respond to ticket-based dispatch assignments within the required SLA.
Contract & Engagement
Freelance B2B | Dispatch / On-Demand | Ticket-Based
Support tickets will be assigned based on customer requirements and will fall within standard working days and business hours.
- This is an on-demand engagement, meaning there is no guaranteed number of tickets, assignments, or working hours.
Intrested candidates also can share cv at Muhammad.Saqib@sharpbrains.global
Click on Apply to know more.
