Maiz Kitchens
Website:
maiz.in
Job details:
Maiz is scaling its dine-in footprint aggressively over the next 24 months, alongside a growing portfolio of Harvest outlets. We're looking for a DGM – Operations to drive dine-in operations and expansion across stores — from launching new outlets to building the systems and standards that help our city teams run a tight, profitable, guest-first network at scale. This is a senior operating role, working closely with city heads and outlet teams, pan India.
What You'll Own
• Dine-In P&L, Pan India — own operational performance, revenue, and profitability across dine-in stores
• New Outlet Launch & Ramp-Up — lead the opening and stabilisation of new dine-in outlets in line with the expansion roadmap
• Operating Systems at Scale — build and continuously improve SOPs, service standards, and training systems that hold up across a fast-growing network
• Guest Experience & Compliance — drive consistency in guest experience, quality, and hygiene/food-safety standards across dine-in stores
• Team & Org Building — partner with Area/Regional Managers and city teams; help build out the operations org structure as the network scales
• Unit Economics — track and improve food cost, labour cost, wastage, and outlet-level opex
• Cross-Functional Partnership — work closely with Projects, Maintenance, and Supply Chain to ensure new outlets open on time and run smoothly
• Manpower Planning — own hiring, training, and retention for outlet-level teams pan India
• Harvest Oversight — extend operational oversight to Harvest outlets alongside the core Maiz dine-in portfolio
What We're Looking For
• 8–12 years in multi-unit restaurant operations, ideally from the QSR or organised F&B/casual dining industry
• A proven track record of running and scaling dine-in outlet networks (20+ outlets managed directly or through a team)
• Strong P&L ownership and a sharp handle on unit economics
• Experience building operating systems and SOPs from scratch, not just running an existing playbook
• A team-builder who's managed Area/Regional Managers and can build a layered ops structure
• High ownership, a ground-level presence, and willingness to travel extensively, pan India
• Data-driven approach to decision-making
Role Details
Reports To
Founders
Location
Mumbai (HQ), with Pan India travel
Scope
Dine-In Operations — Maiz (primary) + Harvest outlets
Experience
8–12 years, multi-unit QSR / F&B operations
How to Apply
Send your resume to veer@maiz.in and noella.s@maiz.in to apply.
Click on Apply to know more.
