Aquatech
Website:
aquatech.com
Job details:
Job Description: DGM – O&M
Location: Pune
Employment Type: Full-time
Experience: 15+ Years
Qualification: BE/B.Tech (Mechanical / Chemical / Civil / Environmental)
About the Company
Aquatech is a global leader in water purification and critical minerals processing technologies. With over four decades of experience, the company provides solutions in water reuse, desalination, and zero liquid discharge across 60+ countries. Headquartered in the United States, Aquatech’s Asian headquarters is based in Pune, India.
Key Responsibilities
Service Operations Management
- Oversee service activities for all Domestic O&M service contracts across India.
- Support renewal of existing service contracts and identify service growth opportunities.
- Ensure adherence to KPIs, operational excellence, and service commitments.
- Monitor operating costs, account receivables, and Budget vs Actual performance.
Customer & Account Management
- Manage key customer accounts and maintain strong customer relationships.
- Develop and sustain positive customer references and lighthouse accounts.
- Address customer concerns and ensure timely resolution of operational issues.
Technical Support
- Provide technical services support to execution teams for all technical matters.
- Guide teams on process optimization, troubleshooting, and operational improvements.
- Support project and service teams in resolving complex technical challenges.
Financial & Commercial Management
- Monitor account receivables and support timely revenue realization.
- Ensure seamless cash outflow disbursements to suppliers within IWS.
- Support cost optimization initiatives and commercial compliance.
Site Audits & Compliance
- Conduct site audits as and when required for existing customers and new prospects.
- Ensure compliance with operational, quality, and safety standards.
- Review audit findings and recommend corrective actions for continuous improvement.
Training & Development
- Conduct technical and operational training programs to enhance team capabilities.
- Promote knowledge sharing and best practices across service locations.
Must-Have Skills & Experience
- 15+ years of experience in O&M, technical services, service operations, or water treatment projects.
- Strong experience in managing multi-location service contracts and customer accounts.
- Proven expertise in technical support, site audits, and operational excellence.
- Experience in budgeting, cost control, receivables management, and contract renewals.
- Strong customer management, leadership, and stakeholder management skills.
- Willingness to travel across project and customer sites as required.
Click on Apply to know more.