Website:
resourcetree.co.in
Job details:
Delivery Operations
Role Overview:
You will own the full lifecycle of data deliverables - contract setup, platform configuration, delivery execution, and contract close-out. Sitting at the intersection of client engagement, data engineering, quality assurance, and delivery infrastructure, you'll be the operational backbone that keeps dozens of concurrent workstreams moving on schedule. This is not a "monitor dashboards" role; you'll actively drive process, solve problems across teams, and build the operational rigor that lets the company scale.
The ideal candidate for this position will have a strong interest in healthcare and technology, excellent organizational skills, and experience enhancing processes. The candidate must also possess excellent written and verbal communication skills to work effectively in cross-functional internal teams across the Real-World Data team and beyond. The ability to work in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism is crucial to this role.
Key Responsibilities:
- Own end-to-end contract-to-delivery setup by creating and maintaining Jira epics/deliverable records and governing deliverable metadata (dates, specs, cadence, security/encryption, delivery location, and client technical contacts) across first deliveries, ongoing deliveries, and redeliveries.
- Drive post-sale delivery operations and contract governance by progressing deliverables through lifecycle stages, enforcing SharePoint folder standards, proactively managing renewals/terminations, and ensuring deliveries do not occur past contract end dates.
- Configure deliverables and feeds in the delivery platform: link scripts, set quality checks, and build delivery schedules.
- Serve as a configuration gatekeeper to ensure project tracking and code changes are reflected in the delivery platform.
- Monitor active-state deliverables daily to keep the delivery tracking board accurate, complete, and current.
- Execute clean handoffs from active state to steady state, including delivery team assignments and ownership transitions.
- Serve as the operational liaison across Engagement, Technical Operations, QA, and Business Operations during active-state delivery—maintaining project records, aligning delivery/provisioning needs, and ensuring contract and tracking system accuracy.
- Own team-facing delivery communications by managing inbound questions and operational notifications, escalating risks as needed to support on-time, compliant deliverables.
- All other duties, as assigned.
What You Bring
Mandatory Requirement
- 7+ years in operations management, delivery operations, or project management — ideally in data, analytics, life sciences, or healthcare.
- Jira power-user skills: epics, subtasks, custom workflows, filters, board management, and dashboard reporting. You treat the tracking system as a delivery tool, not an afterthought.
- Proven cross-functional execution: you've run complex, multi-step workflows across teams that don't report to you, and you've kept everything on track.
- Familiarity with data delivery pipelines: you understand ETL concepts, scheduling, secure file transfer, and what can go wrong between "data is ready" and "client has it."
- Exceptional attention to detail across dozens of concurrent deliverables — you catch the missed date or wrong encryption flag before it becomes an incident.
- Clear, direct communication — written and verbal — with the confidence to drive accountability without positional authority.
- Nice to Have (but we'll teach you what you don't know)
- Experience with real-world data (RWD) delivery in life sciences or healthcare.
- Hands-on exposure to Azure DevOps, Redshift, or Airflow (or similar orchestration/infrastructure tools).
- Familiarity with automated data quality frameworks, data dictionaries, and/or codebooks.
- Experience documenting processes in Confluence or similar collaboration platforms.
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