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Job details:
Role: Delivery Manager - Payroll
Location: Hyderabad
Experience: 7 to 10 yrs
Band: BPO 6
Salary: up to 20 LPA
Job Summary
- The Delivery Manager – Payroll is responsible for leading end-to-end payroll operations
- within an HRO environment, ensuring service excellence, compliance, and client
- satisfaction. The role focuses on managing US payroll processes, leveraging HRIS platforms
- such as Oracle HRMS and SAP SuccessFactors, and ensuring adherence to statutory
- frameworks. This position plays a critical role in driving operational efficiency, governance,
- and continuous improvement initiatives across payroll delivery.
Key Responsibilities
- Lead end-to-end payroll service delivery across global HRO programs
- Ensure adherence to SLAs, KPIs, and payroll governance frameworks
- Manage US payroll statutory compliance including tax filing, reporting, and
- deductions
- Oversee payroll processing lifecycle (gross-to-net, reconciliations, year-end
- activities)
- Utilize HRIS platforms (Oracle HRMS, SAP SuccessFactors) for payroll execution and
- reporting
- Handle escalations, complex payroll scenarios, and issue resolution
- Drive automation, process improvements, and transformation initiatives
- Engage with clients and stakeholders for governance, service reviews, and reporting
- Ensure accuracy, audit readiness, and compliance with regulatory requirements
- Collaborate with cross-functional teams (HR, Finance, IT) for seamless delivery
Required Qualifications
- Graduate / Postgraduate in HR, Finance, or related field
- Payroll certifications (CPP, FPC) – preferred
Experience Requirements
- 12+ years of experience in payroll operations, HRO delivery, or service management
- Experience in US payroll processing and compliance
- Prior experience in handling client delivery and payroll operations on a scale
Key Skills & Competencies
- Strong domain expertise in payroll operations and HR processes
- In-depth knowledge of US payroll statutory regulations and compliance
- Excellent stakeholder and client management capabilities
- Strong analytical, problem-solving, and decision-making skills
- High ownership, accountability, and delivery focus
- Leadership mindset with ability to manage cross-functional teams
Tools & Systems
- Oracle HRMS (Payroll, HR modules)
- SAP SuccessFactors (Employee Central, Payroll)
- Reporting & analytics tools
- Stakeholder Interaction
- Clients and business stakeholders
- Payroll, HR, and Finance teams
- IT and system support teams
- Vendors and external partners
- Internal leadership and delivery teams
Success Metrics / KPIs
SLA and KPI adherence
Payroll accuracy and error rate
Compliance and audit success rate
Client satisfaction scores
Turnaround time for payroll cycles
Process efficiency and automation outcomes
Language Requirements
Ex TCS Employees can’t apply
PAN and DOB are required for profile creation
Click on Apply to know more.