DynaTech Systems
Website:
dynatechconsultancy.com
Job details:
Role: D365 CRM Technical Consultant
Location: Ahmedabad, Gujarat.
As a CRM Technical Professional, you will be responsible for the development, customization, and maintenance of Customer Relationship Management (CRM) systems. You will work closely with business stakeholders, CRM functional consultants, and other technical team members to design and implement CRM solutions that meet the organization's requirements. This role requires a strong understanding of CRM concepts, as well as hands-on technical expertise in CRM platforms such as Salesforce, Microsoft Dynamics 365, or similar systems.
Responsibilities:
- CRM Development: Develop and customize CRM solutions to meet business requirements using appropriate programming languages, frameworks, and CRM platform-specific tools. This includes designing and implementing custom entities, workflows, business rules, forms, reports, APIs integration, Payment Integration and Third-Party integrations.
- Technical Design: Collaborate with CRM functional consultants and business stakeholders to understand requirements and translate them into technical designs. Ensure that the proposed solutions align with industry best practices and CRM platform capabilities.
- Configuration and Customization: Configure CRM systems based on business rules and processes. Customize existing functionalities by extending the platform's capabilities using custom code, plugins, web resources, or other relevant tools.
- Integration: Integrate CRM systems with other enterprise applications, such as ERP systems, marketing automation tools, or external data sources. Implement data synchronization, real-time integration, and batch processing to ensure seamless data flow between systems.
- Data Management: Design and implement data migration strategies to ensure accurate and efficient transfer of data from legacy systems to the CRM platform. Develop and execute data cleansing, deduplication, and data quality initiatives to maintain data integrity.
- Testing and Deployment: Conduct thorough unit testing of developed functionalities and participate in system integration testing. Create deployment packages and assist in the deployment of CRM solutions across development, testing, and production environments.
- Troubleshooting and Support: Provide technical support and issue resolution for CRM applications. Investigate and resolve bugs, performance issues, and system errors. Collaborate with the support team to analyze and address user-reported problems.
- Documentation and Training: Create technical documentation, including system designs, specifications, and user guides. Conduct training sessions for end-users or internal teams to ensure effective adoption and utilization of CRM solutions.
Qualifications:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 3-6 years of hands-on experience in CRM development and customization.
- Strong technical expertise in at least one CRM platform such as Salesforce, Microsoft Dynamics 365, or similar systems.
- Proficiency in programming languages such as JavaScript, C#, or Java for CRM customization.
- Experience with CRM integration techniques and technologies, such as APIs, web services, or middleware tools.
- Familiarity with relational databases and SQL queries for data manipulation and reporting.
- Understanding of CRM concepts, data models, and business processes.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills to collaborate with cross-functional teams.
- Certifications in relevant CRM platforms or technologies are a plus.
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