Nexivo Consulting | Zoho Premium Partner
Website:
nexivo.co
Job details:
Company Name
Nexivo Consulting Pvt. Ltd. (Zoho Premium Partner)
Job Title
Customer Success & Operations Executive
Experience: 1–2 Years
Qualification: B.Com / BBA / MBA
Location: Gachibowli, Hyderabad
Employment Type: Full-time (Onsite)
Job Overview
We are looking for a proactive and detail-oriented Customer Success & Operations Executive to support customer success, sales operations, and post-sales activities. The ideal candidate should have 1–2 years of experience in the IT industry, excellent communication skills, and a customer-first mindset.
The role involves managing customer onboarding, invoicing, payment follow-ups, subscription renewals, coordinating with internal teams, maintaining CRM records, and ensuring a seamless customer experience throughout the customer lifecycle.
Key Responsibilities
- Generate and share invoices with customers.
- Follow up with customers for payment confirmations and outstanding dues.
- Own and manage customer subscription and service renewals, ensuring timely renewal of contracts.
- Coordinate with Sales, Finance, Delivery, and Customer Success teams for smooth customer operations.
- Maintain accurate customer records in ERP/CRM systems (Zoho preferred).
- Track customer renewals, invoices, payments, and prepare operational reports.
- Handle customer operational queries and ensure timely resolution.
- Assist in customer onboarding, documentation, and process coordination.
- Support the sales team with post-sales operational activities.
- Build strong relationships with customers to ensure a positive customer experience and improve retention.
Requirements
B.Com, BBA, or MBA graduate.
1–2 years of experience in Customer Success, Customer Operations, Sales Operations, Renewals, Finance Support, Billing, or a similar role within the IT industry.
Experience in managing customer renewals and coordinating post-sales activities.
Excellent verbal and written communication skills.
Strong coordination, stakeholder management, and organizational skills.
Good knowledge of MS Excel and ERP/CRM tools (Zoho experience is an added advantage).
Ability to multitask while maintaining accuracy and attention to detail.
Customer-centric attitude with strong problem-solving skills.
Click on Apply to know more.