Livekeeping (An IndiaMART Company)
Website:
livekeeping.com
Job details:
Customer Success Executive
Location: Noida, Uttar Pradesh
Work Mode: Work from Office
Experience: 1-2 Years
Employment Type: Full-Time
Working Days: 6 days
Job Overview
We are looking for a Customer Success Executive who is customer-focused, proactive, and has strong communication and problem-solving skills. The role involves assisting customers with product-related queries, supporting onboarding, maintaining customer relationships, and coordinating with internal teams to ensure timely resolution of issues.
Key Responsibilities
- Connect with customers to understand their requirements and provide appropriate guidance regarding the product and services.
- Assist customers during onboarding and ensure smooth product setup and usage.
- Handle customer queries and concerns through calls, emails, or other communication channels.
- Regularly follow up with existing customers to ensure satisfaction and address any issues.
- Guide customers on product features and help them utilize the platform effectively.
- Maintain strong relationships with customers to ensure long-term engagement.
- Coordinate with internal teams to resolve customer issues in a timely manner.
- Keep track of customer interactions, feedback, and service requests.
- Inform customers about relevant product updates, benefits, and available solutions.
- Ensure timely completion of customer requests and maintain service quality standards.
Eligibility & Requirements
- Graduation in any discipline.
- Customer-focused mindset with strong problem-solving ability.
- Ability to manage follow-ups and maintain customer relationships.
- Basic understanding of CRM tools and customer handling processes.
- Good verbal and strong email communication.
- Good understanding of MS Excel.
- Minimum 60% in both 10th and 12th standard.
What We Offer
- Opportunity to work with a growing technology company.
- Learning and development opportunities.
- Exposure to customer handling, product support, and CRM processes.
- Collaborative and professional work environment.
- Career growth opportunities based on performance.
Click on Apply to know more.
