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Company Description AVERA Services – Travel at EASE is a comprehensive travel solutions provider focused on crafting seamless and memorable journeys. The team manages end-to-end travel logistics including curated visa assistance, Forex services, flight options and Travel solutions. With a strong emphasis on personalized service, AVERA designs itineraries that align with individual preferences and budgets. The company is recognized for its attention to detail, reliability, and commitment to delivering stress-free travel experiences for a wide range of travelers.
Role Description The Customer Support & Sales Executive – Visa & Travel is a part-time hybrid role based in Chennai. This role involves responding to customer inquiries via phone, email, and online platforms, providing clear information on flight options, hotel bookings, Forex services, and visa requirements. The executive will guide customers through visa documentation and application processes, ensure timely follow-ups, and maintain accurate records of interactions and bookings. Daily responsibilities include promoting suitable travel packages, converting leads into confirmed sales, resolving service issues, and collaborating with internal teams to deliver high-quality customer experiences. The role also requires monitoring customer feedback to support continuous improvement in service delivery.
Qualifications
- Strong customer-facing skills, including Customer Support and Customer Service, with a focus on clear communication and empathy.
- Ability to manage Customer Satisfaction through proactive follow-up, issue resolution, and service quality monitoring.
- Experience providing Online Support via chat, email, and social platforms, ensuring timely and accurate responses.
- Exposure to Technical Support in travel or service-based environments, including basic troubleshooting of booking or portal issues.
- Good knowledge of visa processes, international travel documentation, and basic Forex and hotel booking procedures.
- Proficiency in English; knowledge of regional languages is an advantage.
- Strong sales aptitude, negotiation skills, and comfort in converting inquiries into bookings.
- Ability to work in a hybrid setup in Chennai, manage time effectively, and handle multiple customer requests simultaneously.
- Previous experience in travel, hospitality, or customer service domains is preferred.
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