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Job details:
Company: Equilibrium Mind and Yoga
Location: Remote / Work From Home
Employment Type: Full-time | 6 days/week
Reporting To: Founder (Direct)
Compensation: ₹30,000–40,000/month (₹3.6–4.8 LPA), based on experience
About the Role
We’re looking for a customer support and lead management executive to manage lead follow-ups, client and trainer scheduling, attendance tracking, and day-to-day coordination for our growing fitness and wellness business.
The role requires someone who can manage multiple priorities independently, maintain accurate records, ensure timely follow-ups, and proactively identify and resolve scheduling issues.
Key Responsibilities:
Lead Management
• Manage lead follow-ups and communication through to conversion
• Track leads and ensure timely and consistent follow-ups
• Maintain accurate lead records and status updates
Scheduling & Coordination
• Coordinate and manage calendars for all employees and trainers
• Schedule sessions and assign the right trainer to the right client/session
• Act as the scheduling backup and central point of coordination across the team
• Identify and resolve scheduling conflicts proactively
Client & Attendance Management
• Maintain and update client accounts and records
• Track and update attendance
• Maintain accurate information on our ERP system, Bitrix.
Client & Team Communication
• Follow up consistently with leads and clients to ensure timely responses
• Coordinate effectively between clients, trainers, and internal team members
• Ensure important information and updates are communicated on time
Required Skills & Experience
• 2–4 years of experience in scheduling, coordination, lead management, or a similar role
• Strong organizational skills and the ability to manage multiple calendars and priorities simultaneously
• Comfortable working with CRM/ERP systems; Bitrix experience is a plus
• Experience using Google Calendar and scheduling tools
• Comfortable using AI tools such as ChatGPT and Claude as part of the daily workflow
• Excellent written and spoken English
• Strong follow-up and communication skills
• Highly reliable and able to work independently with minimal supervision
• Strong problem-solving and proactive coordination skills
Preferred Education
Bachelor’s degree in any discipline. BBA or a relevant degree is preferred but not mandatory.
Compensation
₹30,000–40,000/month (₹3.6–4.8 LPA), based on experience and suitability for the role.
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