Uni Seoul
Website:
uniseoul.in
Job details:
Freshers welcome! If you love talking to people and solving problems, this could be your start.
About Uni Seoul
Uni Seoul is one of India's fastest-growing Korean-inspired lifestyle brands — think clean design, aesthetic vibes, high energy, and stores that people love walking into.
We're scaling fast across multiple cities, building boldly, and rewriting what modern retail looks like in India. We're looking for people who want to build that growth story with us, not just watch it happen.
Role Overview
As our Customer Support Associate, you'll be at the heart of delivering exceptional customer experiences. You'll lead a high-performing customer success team, drive operational excellence, and ensure every customer interaction reflects the Uni Seoul experience.
This role is perfect for someone who enjoys solving complex challenges, leading people, using data to make smarter decisions, and creating customer journeys that build trust and loyalty.
What You'll Do
Lead Customer Success Operations
- Lead, mentor, and develop a high-performing Customer Success team, ensuring consistent performance and service excellence.
- Manage daily operations across customer support, NDR follow-ups, delayed deliveries, escalations, and post-purchase interactions.
- Monitor team productivity, quality, and customer satisfaction while driving continuous improvement.
- Deliver Exceptional Customer Experiences
- Create seamless omnichannel customer experiences across WhatsApp, Email, Calls, Social Media, and other support channels.
- Resolve customer concerns with empathy, speed, and professionalism while ensuring adherence to company policies and SOPs.
- Build long-term customer trust through proactive communication and personalized support.
Drive Customer Retention
- Build and optimize customer profiles, engagement journeys, and retention campaigns using CRM platforms.
- Identify customer pain points and collaborate with internal teams to improve the overall customer experience.
Leverage Technology & Data
- Utilise tools such as Sagepilot.ai, Clickpost, Casa Retail, and other CX platforms to improve operational efficiency.
- Analyse customer data, CRM insights, and operational reports to identify trends and recommend improvements.
- Use data-driven insights to enhance workflows, automate processes, and improve team performance.
Drive Operational Excellence
- Track and improve customer success KPIs including Response Time, Resolution Time, CSAT, Retention, and Escalation Management.
- Continuously improve processes to enhance efficiency, consistency, and service quality.
- Collaborate with Operations, Warehouse, Marketing, and Store Teams to ensure a seamless end-to-end customer journey.
What we're looking for ?
- No prior experience? That's absolutely okay! If you enjoy talking to people, solving problems, and think you can confidently handle multiple customer calls and queries, we want to hear from you.
- Someone who is patient, proactive, and genuinely enjoys helping customers.
- Strong communication skills and the ability to stay calm while handling multiple conversations at once.
- Someone who is curious, quick to learn, and comfortable working in a fast-paced environment.
- A customer-first mindset with the confidence to take ownership of customer concerns.
- Most importantly, someone who is excited to learn, grow, and build their career with a fast-growing brand like Uni Seoul.
- Experience with CRM/customer support tools is an advantage, but not mandatory.
- Freshers and immediate joiners are welcome to apply!
Why Join Us?
- Be part of one of India's fastest-growing Korean-inspired lifestyle retail brands.
- Lead a team that's shaping how thousands of customers experience the Uni Seoul brand every day.
- Work in a collaborative, high-energy culture that values innovation, ownership, and continuous learning.
- Gain exposure to cutting-edge customer experience tools and technologies.
- Grow your career with a brand that's expanding rapidly across India.
- Ready to build memorable customer experiences and lead a team that puts customers first? We'd love to hear from you.
Click on Apply to know more.