Website:
bcalinks.com
Job details:
Key Responsibilities
- Make outbound calls to learners for follow-ups, callbacks, and issue resolution. 2. 2. 2. Strong verbal communication skills are essential.
- Resolve 70–80 learner support tickets daily across multiple channels while maintaining quality and response time. Ability to work efficiently under pressure is required.
- Draft professional email responses and chat replies with clear, grammatically correct communication.
- Understand learner concerns, think from the learner's perspective, and provide accurate, empathetic, and timely resolutions.
- Handle learner queries received through multiple support channels such as Helpdesk, Interakt, WhatsApp, and calls.
- Coordinate with internal teams (Tech, Classes, Mentors, Placement, Onboarding, Content, etc.) to escalate issues and ensure they are resolved.
- Manage multiple tasks simultaneously, prioritize urgent issues, and meet daily operational targets while maintaining a positive learner experience.
About Company: Bosscoder Academy is an online academy that provides personalized courses and assistance to tech engineers to help them become the best software engineers in the world. When you enroll with Bosscoder, you get a fully online and personal learning experience focusing on building problem-solving & system design skills to help grab dream tech company offers.
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