Customer Support Executive (Blended Process)
Capes India
- Location
- Mumbai, Maharashtra, India
- Job type
- Full-time
Required skills
- communication skills
- CRM
- e-commerce
About the role
Capes India
Website:
capesindia.com
Job details:
Key Responsibilities:
- Handle all incoming customer queries through chat, WhatsApp, and email while maintaining a professional and empathetic tone.
- Assist customers with order placement, tracking, exchanges, and warranty-related issues.
- Maintain thorough knowledge of product details, including materials, sizing, and warranty terms, to guide customers effectively.
- Resolve customer issues quickly and accurately, ensuring a high level of satisfaction.
- Collaborate with the AI chatbot system to monitor and improve automated responses and overall chat flow.
- Coordinate with logistics and operations teams to ensure smooth returns, exchanges, and deliveries.
- Record all customer interactions accurately within the CRM system for reporting and follow-up.
- Collect and share recurring customer insights to help improve support quality.
What We’re Looking For:
- Excellent written communication skills in English; proficiency in Hindi is an advantage.
- Strong typing skills and attention to detail.
- Empathetic and patient approach to handling customer queries.
- Basic computer and CRM knowledge (Shopify, Freshdesk, or similar tools preferred).
- Familiarity with AI chat systems; experience with Sage Pilot is a plus.
- Prior experience in e-commerce or D2C customer support preferred; freshers with strong communication skills are also welcome.
- Must be able to work on-site in Goregaon East, Mumbai Suburban.
Click on Apply to know more.
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