Website:
vyanastrot.com
Job details:
Company Description Vyanastrot Global Services LLP is a next-generation outsourcing partner focused on transforming how businesses operate through intelligent BPO and KPO solutions. The company delivers scalable and cost-effective services that enable organizations to streamline operations and focus on their core strengths. Cross-functional teams of domain experts and technology specialists combine strategic insight with operational precision to support clients across industries. This approach helps businesses reduce overheads, accelerate workflows, and achieve sustainable growth in competitive markets.
Role Description The Customer Support Executive is a full-time, on-site role based in Nashik, Maharashtra. This role involves handling inbound and customer interactions via phone, email, or chat, resolving queries, and providing accurate information about services and processes. The Executive will log and track issues, escalate complex cases when necessary, and ensure timely follow-up to maintain high customer satisfaction. Daily responsibilities include updating customer records, adhering to service-level standards, collaborating with internal teams to resolve concerns, and contributing feedback to improve support procedures. The role requires consistent professionalism, clear communication, and a strong focus on customer experience.
Qualifications
- Strong customer service skills, including active listening, empathy, and a solution-oriented approach.
- Excellent verbal and written communication skills in English.
- Basic computer literacy and comfort working with MS Office.
- Ability to manage time effectively, handle multiple queries, and work accurately in a fast-paced environment.
- Collaborative mindset with the ability to work in a team, adapt to process changes, and follow standard operating procedures.
- Prior experience in customer support, call centre, or BPO/KPO environments is preferred but not mandatory.
- Minimum educational qualification of Graduation or Post Graduation or equivalent.
- Willingness to work and maintain punctual, reliable on-site attendance in Nashik, Maharashtra.
How to Apply
Ready to launch your career with us? Send your resume via one of these methods:
- Whatsapp: +91 91560 84794
- Email: hr@vyanastrot.com
- Website: www.vyanastrot.com
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