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Company Description TECH MAHINDRA BPO LIMITED is a business process outsourcing company located in Spectrum towers, Mindspace, Malad, Mumbai, Maharashtra, India. The organization operates in a dynamic, fast-paced environment, providing support services to a diverse portfolio of clients. Team members work with modern processes, tools, and technologies designed to deliver reliable back-office and customer support solutions. The company emphasizes professional growth, performance-driven culture, and collaborative work across teams.
Role Description This full-time, on-site Back Office Fraud and Support Associate role is based in Mumbai and focuses on monitoring, reviewing, and processing transactions and customer records to identify potential fraud or irregularities. The associate will analyze data, investigate suspicious activities, document findings, and escalate cases according to established procedures. Daily responsibilities include providing back-end support to internal and external stakeholders, resolving queries, and coordinating with technical and support teams to ensure accurate and timely issue resolution. The role also involves maintaining detailed records, following safeguarding and compliance guidelines, and contributing to process improvements that enhance security and service quality.
Qualifications
- Candidates should possess experience in support roles, especially in back-office or customer support environments.
- Candidates should possess strong interpersonal skills and the ability to work effectively with diverse teams and stakeholders.
- Candidates should possess knowledge of safeguarding practices and adherence to compliance, confidentiality, and data protection standards.
- Candidates should possess clear and professional communication skills for written and verbal interactions.
- Candidates should possess technical support capabilities, including basic troubleshooting and comfort working with IT systems and tools.
- Additional beneficial qualifications include prior experience in fraud detection or risk operations, strong analytical and problem-solving skills, attention to detail, and familiarity with BPO workflows.
- A relevant diploma or bachelor’s degree in business, commerce, IT, or a related field is preferred.
- Ability to work in rotational shifts, including weekends or holidays if required by business needs.
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