Pragma Technology Consulting Services Pvt. Ltd.
Website:
pragmatcs.com
Job details:
Position: Customer Support Executive
Location: Hyderabad, Telangana
Employment Type: Full-Time
Experience: 0–3 Years
Job Summary
We are looking for enthusiastic and customer-focused Process Executives to join our team. The candidate will be responsible for handling inbound and/or outbound calls, understanding customer requirements, providing accurate information, resolving queries, and maintaining a high level of customer satisfaction.
The ideal candidate should have excellent spoken English, good Hindi communication skills, a customer-friendly attitude, and the ability to communicate confidently with customers.
Key Responsibilities
- Handle inbound and outbound calls with customers.
- Communicate professionally and confidently with customers in English.
- Understand customer requirements and provide appropriate information or solutions.
- Resolve customer queries, complaints, and service-related issues effectively.
- Follow the defined call scripts, processes, quality standards, and escalation procedures.
- Maintain accurate customer information in the CRM system.
- Achieve assigned daily, weekly, and monthly call and performance targets.
- Maintain good call quality, customer satisfaction, and productivity.
- Escalate complex or unresolved issues to the appropriate team or supervisor.
- Follow company policies, data privacy requirements, and customer service guidelines.
- Participate in training, coaching, and quality improvement programs.
Required Skills
- Excellent spoken English with clear pronunciation and good conversational ability.
- Good Hindi communication skills.
- Strong listening and comprehension skills.
- Good interpersonal and customer-handling skills.
- Ability to understand and communicate with customers
- Basic computer knowledge and ability to work with CRM/customer service applications.
- Good typing and data-entry skills.
- Ability to work against performance and productivity targets.
- Positive attitude, patience, and willingness to learn.
- Ability to work effectively as part of a team.
Educational Qualification
- Minimum Graduation is preferred.
Experience
- Freshers: Candidates with good English communication skills are welcome.
- 0–3 years: Experience in international BPO, voice process, customer support, telecalling, sales, or international customer service is preferred.
Shift
- Day Shift, depending on the process and client requirements.
- Candidates should be flexible to work according to customer/business requirements when required.
Benefits
- Competitive salary
- Performance incentives, where applicable
- Training and career development opportunities
- Professional work environment
- Opportunities for growth into Senior Executive roles
Click on Apply to know more.
