Minimalist
Website:
beminimalist.co
Job details:
Key Responsibilities:
We are looking for a dedicated Customer Support Executive to join our team. The ideal candidate possesses excellent communication skills, and is committed to delivering outstanding customer service.
● Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
● Resolve customer complaints and issues efficiently and effectively.
● Provide product information and assistance to customers.
● Escalate unresolved issues to the appropriate department for further investigation and resolution.
● Resolve customer complaints and issues efficiently and effectively within SLA
● Keep accurate records of customer interactions and transactions.
● Identify and recommend process improvements to enhance the customer experience.
● Build and maintain positive relationships with customers.
● Stay up-to-date on product knowledge and company policies.
Competencies:
● Bachelor’s degree or equivalent work experience, preferably in skincare, cosmetics, or a related field.
● Proven experience in customer support or a similar role, with a strong track record of providing excellent service to customers.
● Excellent communication skills, both verbal and written
● Strong problem-solving abilities and the ability to handle challenging customer situations with empathy and patience.
Click on Apply to know more.