GameLoot
Website:
gameloot.in
Job details:
Job Opening: Customer Support Executive (Gaming & Tech Enthusiast)
Company: GameLoot
Role: Customer Support Executive
Industry: Gaming, Consumer Tech & Re-Commerce
Salary: ₹10,000 – ₹20,000 / month (depending on experience; higher compensation may be evaluated for exceptional candidates)
About GameLoot
GameLoot is India’s leading re-commerce and retail platform for buying, selling, trading, and repairing video games, consoles, PC hardware, laptops, and mobile electronics. We are built by gamers, for gamers, and we pride ourselves on delivering a smooth experience to the Indian gaming community.
Role Overview
We are looking for a Customer Support Executive who lives and breathes gaming and tech. In this role, you will be the frontline voice of GameLoot and perform activities like assisting customers with order inquiries, sell order enquiries, hardware compatibility, and repair updates.
If you spend your free time reading tech specs, comparing console hardware, or building PCs, you’ll fit right in!
Key Responsibilities
- Customer Interaction: Handle incoming customer inquiries via phone and email regarding orders, delivery status, and sell order pickups.
- Tech & Hardware Assistance: Guide customers through basic hardware choices, console differences, and product condition inquiries.
- Sell order & Repair Coordination: Help sellers understand the trade-in process (doorstep pickup, bank transfer vs. store credit) and update customers on console/handheld repair progress.
- Issue Resolution: Address customer concerns with empathy, accuracy, and quick turnaround times.
Requirements & Qualifications
- Must-Have Tech Knowledge: Gamer & Tech Hardware Passion: You must be genuinely interested in video games and computer hardware.
- PC Hardware Fundamentals: You should know key PC components inside out specifically understanding what a CPU, GPU, RAM, and Motherboard do, and the practical differences between them.
- Console Literacy: Solid knowledge of major gaming platforms (PlayStation 4/5, Xbox One/Series X|S, Nintendo Switch) and handheld PCs (Steam Deck, ASUS ROG Ally, etc.).
General Skills:
- Good verbal and written communication skills in English and Hindi (regional languages are a bonus).
- Ability to explain technical or process details clearly to non-tech customers.
- Basic computer proficiency (email, ticketing systems, Excel/Google Sheets).
- Prior experience in customer service or tech retail is a plus, but passion and core hardware knowledge are our top priorities.
Salary & Benefits
Monthly Salary: ₹10,000 – ₹20,000 / month (offered based on relevant experience and technical skills).
Note: Higher salary packages may be considered on an exceptional basis for standout candidates during the interview evaluation.
Work with an active team of gaming and tech enthusiasts in a fast-growing re-commerce industry.
How to Apply
- Send your resume along with a short note sharing why you would be a great fit to hr@gameloot.in
Click on Apply to know more.
