- Location
- Hyderabad, Telangana, India
- Job type
- Full-time
Required skills
- communication skills
- CRM
- customer service
- interpersonal skills
- ticketing
About the role
Website:
astika.in
Job details:
Job Title : Customer Support Executive
Key Responsibilities
- Handle customer queries through calls, emails, and chat.
- Understand customer concerns and provide timely resolutions.
- Follow up with customers to ensure issues are resolved.
- Maintain records of customer interactions and complaints.
- Coordinate with internal teams to resolve customer issues.
- Escalate complex issues to the appropriate team.
- Meet defined customer service and response-time targets.
- Maintain a professional approach while interacting with customers.
Requirements
- 1–5 years of experience in customer support or customer service.
- Excellent verbal and written communication skills.
- Good problem-solving and interpersonal skills.
- Ability to handle customers professionally.
- Basic knowledge of CRM/ticketing tools and MS Office.
- Willingness to work from the office and in the specified shift.
Click on Apply to know more.
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