Website:
omicsveu.com
Job details:
Job Summary
BioGenex Life Sciences is looking for a proactive and well-organized Customer Support Executive to handle tenders, quotations, customer coordination, sales support, work-order tracking, and reporting.
The candidate should be comfortable coordinating with customers, Sales, Finance, QA/QC, Regulatory, Application, Service, and management teams.
Key Responsibilities
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Manage registrations and tender submissions through GeM, e-Procurement, state government and private tender portals.
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Identify tenders, review eligibility requirements, prepare technical/commercial documents, submit bids, and track them until award/closure.
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Maintain tender agreements, rate contracts, customer contracts, renewals, and related records.
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Prepare quotations for instruments, reagents, antibodies, consumables, AMC, and other customer requirements.
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Coordinate pricing approvals and provide product datasheets, brochures, and technical documents.
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Follow up with customers regarding quotations, enquiries, product clarifications, and upcoming orders.
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Coordinate with the Sales team on tenders, quotations, pricing, product availability, orders, and customer requirements.
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Receive and update work orders in SAP and maintain instrument/customer-related records.
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Prepare Service Request Forms (SRF) and documentation for domestic and international shipments.
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Maintain tender, quotation, pending-order, shipment, weekly sales, customer master, and expense-tracking reports.
Candidates must answer all assessment/screening questions while applying. Applications without answers to the assessment questions will be automatically rejected/not considered for further evaluation.
Requirements
Candidate Profile
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Experience in tender processing, customer support, sales coordination, commercial operations, or similar roles preferred.
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Knowledge of GeM/e-Procurement portals will be highly preferred.
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Good MS Excel, documentation, and follow-up skills.
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Ability to manage multiple activities and deadlines.
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Good written and verbal communication skills.
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English and Hindi communication skills will be an added advantage.
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Candidates who are immediately available or serving a short notice period will be given preference.
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Must be willing to work on-site at Adibatla, Hyderabad.
Required Skills
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Tender Management
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GeM / Government e-Procurement
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Tender Documentation
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Quotation Preparation
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Customer Support
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Sales Coordination
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Commercial Documentation
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SAP / ERP Knowledge
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MS Excel & Reporting
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Order & Shipment Coordination
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Vendor/Customer Communication
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Documentation & Record Management
Benefits
Click on Apply to know more.