Website:
zaptech.co.in
Job details:
Job Title: Customer Support Executive – International Voice & Chat Process
Location: Office-Based – Zap Tech Private Limited, Office No. 534, Amanora Chambers, Amanora Park Town, Hadapsar, Pune – 411028
Employment Type: Full-Time
Shift: Rotational Shifts (Including Night Shifts)
Week-Offs: 2 Rotational Week-Offs
About the Role
Zap Tech Private Limited is hiring Customer Support Executives to join our growing international customer support team. We are looking for enthusiastic, customer-focused professionals who can deliver exceptional service through voice and chat channels while maintaining high standards of quality, professionalism, and customer satisfaction.
Key Responsibilities
- Handle customer interactions through voice calls and chat support.
- Understand customer requirements and provide accurate information and resolutions.
- Create, update, and maintain customer records in the assigned systems.
- Escalate complex issues to the appropriate internal teams whenever required.
- Deliver a positive customer experience while adhering to quality standards and service-level agreements (SLAs).
- Follow company policies, standard operating procedures (SOPs), and client guidelines.
- Maintain confidentiality and security of customer information.
- Achieve individual and team performance targets related to productivity, quality, attendance, and customer satisfaction.
Eligibility Criteria
- Minimum HSC (12th Pass); Graduates preferred.
- Excellent verbal and written communication skills in English.
- Basic computer knowledge and familiarity with MS Office.
- Good typing speed and accuracy.
- Ability to work in rotational shifts, including night shifts.
- Strong customer service orientation and willingness to learn.
- Freshers with excellent communication skills are welcome to apply.
- Prior experience in an international BPO or customer service role will be an added advantage.
Desired Skills
- Excellent communication and interpersonal skills.
- Active listening and problem-solving abilities.
- Professional attitude and customer-centric approach.
- Ability to multitask and work in a fast-paced environment.
- Strong attention to detail and accuracy.
- Adaptability and willingness to learn new processes.
What We Offer
- Competitive salary package.
- Attractive performance-based incentives.
- Paid training and continuous learning opportunities.
- Career growth and internal advancement opportunities.
- Employee engagement and reward & recognition programs.
- Professional and collaborative work environment.
Recruitment Process
- HR Screening
- Communication Assessment
- Operations Interview
- Documentation & Offer
- Training and Onboarding
Work Location
Zap Tech Private Limited
Office No. 534, Amanora Chambers, Amanora Park Town, Hadapsar, Pune – 411028, Maharashtra, India
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