Website:
saloncapp.com
Job details:
Company Description SalonCapp Technologies Private Limited operates SalonCapp, an AI-powered salon management platform designed specifically for the way Indian salons function. Built by a team that owns and runs FreshFace, a multi-branch unisex salon, the platform is grounded in real salon operational needs. SalonCapp replaces manual tools such as spreadsheets, registers, and WhatsApp messages with an integrated system for appointments, reminders, staff and payroll management, and detailed business reports. Its AI assistant helps salon owners quickly understand where money is leaking and how to improve operations. The goal is to help salon owners spend less time on administration and more time growing their business, with clear visibility into performance.
Role Description The Customer Support Associate – Kumbakonam is a full-time, on-site role responsible for supporting salon owners and staff who use the SalonCapp platform. On a day-to-day basis, the associate will respond to customer queries via phone, chat, and email, troubleshoot product issues, and guide users through features and workflows. The role involves documenting common issues, escalating technical problems to the appropriate internal teams, and following up to ensure timely resolution. The associate will also gather feedback from customers, contribute to improving the overall customer experience, and assist with basic product walkthroughs and training sessions for new users. This position is based in Kumbakonam and requires close coordination with internal product and operations teams.
Qualifications
- Strong Customer Support, Customer Service, and Customer Experience skills to handle queries, resolve issues, and ensure user satisfaction.
- Ability to engage in Sales-related conversations, including explaining product value, guiding upgrades, and supporting customer retention.
- Experience in Training users on software platforms or tools, with clear communication and patience in explaining features.
- Excellent verbal and written communication skills in English and relevant local languages.
- Comfort with using technology, web applications, and mobile apps; prior experience with SaaS or retail/salon operations is an advantage.
- Proactive problem-solving attitude, attention to detail, and ability to manage multiple customer interactions efficiently.
- Willingness to work on-site in Kumbakonam and collaborate with cross-functional teams.
- Preferred qualification: Diploma or bachelor’s degree in any discipline, or equivalent experience in customer-facing roles.
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