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Job details:
Job Title: Customer Relationship Manager / Customer Success Manager
Experience Required: 2-6 years of experience (preferred: onboarding counselling and customer engagement, or success experience)
Location: Madhya Pradesh
Job Module: Onsite
Roles & Responsibilities
- Lead and manage a team of 5-7 Customer Success Specialists, ensuring consistent achievement of performance targets and completion of KRA’s.
- Set clear daily and weekly priorities and ensure all customer engagement activities are timely fulfilled.
- Track team performance and customer engagement metrics, identify gaps, and take corrective measures.
- Take ownership of customer escalations, ensuring critical issues are resolved promptly and customer satisfaction is maintained.
- Coordinate with Sales, Operations, Content, and Management to resolve bottlenecks and ensure a seamless customer journey.
- Build a culture of ownership, ensuring the team delivers consistently without constant supervision.
- Participate in hiring and interview processes for new CSMs and take ownership of their training and development to ensure they become effective quickly.
Skills & Qualifications Required
- 2–6 years of experience in Customer Success, Customer Relationship, Engagement, Onboarding, Client Servicing, Account Management, or a similar customer-facing role, with at least 1 year of prior team-handling experience.
- Strong people management skills, with the ability to coach, mentor, and improve team performance.
- Excellent command over communication and presentation
- Strong understanding of customer psychology.
- Strong analytical and reporting skills with the ability to track team performance, customer feedback, and key operational metrics.
- Strong ownership mindset with the ability to “get work done” without management’s constant supervision.
Anyway, if all this sounds like your cup of tea, then Do APPLY
We look forward to hearing from you !!!
Click on Apply to know more.
