Website:
aequitous.com
Job details:
Customer Success Manager – Bangalore
Company: GaadiKharcha (An AEQUITOUS Product)
Location: Bangalore (Field + Office)
Employment Type: Full-Time
About GaadiKharcha
GaadiKharcha is India's Fleet FinOps platform, helping commercial fleet operators manage bookings, income, expenses, reconciliation, profitability, and business operations from a single platform.
We work with bus operators, car rental companies, employee transportation providers, and fleet owners to digitize their operations and improve profitability.
Role Overview
We are looking for a Customer Success Manager who will own customer onboarding, product adoption, training, and retention for our customers across Karnataka.
You will work directly with fleet owners, operations teams, accountants, and booking staff to ensure they successfully adopt GaadiKharcha and receive measurable business value.
This is a field-intensive role requiring regular customer visits.
Key Responsibilities
- Onboard new customers and configure their accounts.
- Conduct product demonstrations and user training.
- Ensure customers complete onboarding within the defined timeline.
- Drive daily product adoption across customer teams.
- Visit customers regularly to review usage and resolve operational issues.
- Build strong relationships with owners and decision-makers.
- Coordinate with Product and Engineering teams to resolve customer issues.
- Track customer health, usage, and satisfaction.
- Reduce churn and improve customer retention.
- Identify opportunities for upselling additional modules and services.
- Maintain accurate customer records in CRM.
- Collect customer feedback and recommend product improvements.
Desired Candidate Profile
- 2–5 years of experience in Customer Success, Account Management, Operations, or Implementation.
- Excellent communication skills in English, Hindi, and Kannada.
- Comfortable meeting customers on-site across Bangalore and nearby cities.
- Strong problem-solving and relationship management skills.
- Good understanding of SaaS products and mobile applications.
- Ability to work independently with high ownership.
Preferred Experience
Experience in any of the following industries is an advantage:
- Fleet Management
- Bus Operations
- Car Rental
- Logistics
- Travel Technology
- SaaS
- ERP
- FinTech
Key Performance Indicators (KPIs)
- Customer onboarding completed within SLA
- Monthly Active Customers
- Product Adoption Rate
- Customer Retention
- Net Revenue Retention
- CSAT Score
- First Response Time
- Issue Resolution Time
- Upsell Revenue
- Customer Health Score
What We Offer
- Opportunity to build one of India's fastest-growing Fleet FinOps platforms.
- Direct exposure to founders and leadership.
- High ownership and decision-making responsibility.
- Career growth in Customer Success and SaaS Operations.
- Performance-based incentives.
Compensation
- Competitive Fixed Salary
- Performance Incentives
- Travel Reimbursement
- Mobile Allowance
Click on Apply to know more.