BioTecNika
Website:
biotecnika.org
Job details:
Customer Success Executive – Life Sciences
📍 Location: Bengaluru, Karnataka (Work from Office)
💼 Employment Type: Full-time
🎓 Experience: Freshers / 0–1 Year
🎓 Eligibility: Only candidates who have completed their Bachelor's or Master's degree in a Science-related field.
About the Role
Biotecnika is looking for enthusiastic and customer-focused Customer Success Executives to join our team. This role is ideal for candidates from a Life Sciences or Biotechnology background who enjoy interacting with people and helping students and professionals make informed career decisions.
As a Customer Success Executive, you will engage with prospective learners, understand their career aspirations, provide guidance on suitable training programs, and ensure a seamless experience throughout the enrollment journey. This role requires excellent communication, relationship-building, and problem-solving skills.
Key Responsibilities:
- Connect with prospective customers through inbound and outbound calls.
- Understand customer requirements and recommend suitable training programs and services.
- Guide students and professionals through the enrollment process.
- Build and maintain strong relationships with prospective and existing customers.
- Address customer queries and provide timely, accurate information.
- Follow up with leads and ensure a positive customer experience.
- Maintain accurate customer records using CRM software.
- Coordinate with internal teams to ensure smooth communication and service delivery.
- Achieve individual and team performance goals.
- Stay updated on Biotecnika's programs, services, and industry trends.
Eligibility:
- Freshers and candidates with up to 1 year of experience are encouraged to apply.
- Only candidates who have completed their Bachelor's or Master's degree are eligible.
- Final-year students or candidates currently pursuing their degree are not eligible.
- Bachelor's or Master's degree in Biotechnology, Life Sciences, Biochemistry, Microbiology, Genetics, Molecular Biology, Bioinformatics, Biomedical Sciences, Pharmacy, B.Sc., M.Sc., B.Tech, or M.Tech, or related science disciplines.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer relationship skills.
- Positive attitude with a willingness to learn and grow.
- Ability to work in a fast-paced, target-driven environment.
- Basic computer knowledge; familiarity with CRM software is an added advantage.
Why Join Biotecnika?
- Work with one of India's leading biotechnology and life sciences organizations.
- Structured onboarding, training, and continuous mentorship.
- Excellent learning and career growth opportunities.
- Exposure to the biotechnology, education, and career development sectors.
- Performance-based incentives and recognition.
- Collaborative, innovative, and supportive work environment.
Click on Apply to know more.
