Miniture
Website:
miniture.in
Job details:
Company Description
Miniture is a children’s D2C furniture brand focused on designing environments that shape how children think, learn, and explore independently. We have catered to more than 10,000 happy parents and have a following of more than 55,000 on Instagram. Rather than creating only cute or convenient products, the company prioritizes whether each item genuinely serves the child’s developmental needs. Miniture offers thoughtfully designed solutions ranging from toddler play spaces to study setups for older children. The brand is committed to building intentional, long-lasting furniture that supports real moments of play and focus.
Website - www.miniture.in
Insta - https://www.instagram.com/miniture.life/
Role Description
The Customer Success Lead at Miniture is a hybrid role based in Chennai.
- Support customers throughout their journey, including responding to inquiries, resolving customer queries, converting ABC customers and providing guidance on product selection and usage.
- Day-to-day responsibilities include managing customer support channels, monitoring our CX tool (KwikEngage) for handling customer tickets, satisfaction levels, and collecting feedback, and collaborating with internal teams to improve processes and experiences.
- Manage a Customer Support Executive by helping plan and track their KPIs and being responsible for their growth.
- The role also involves analyzing customer interactions and trends, preparing reports, and contributing ideas to enhance service quality.
- This role is designed for individuals who are motivated to create meaningful customer relationships and ensure the Customer Experience at Miniture is stellar.
Qualifications
- Customer-facing skills: Candidates should possess strong Customer Service, Customer Support, and Customer Satisfaction abilities.
- Communication skills: Candidates should possess clear and empathetic Communication skills, both written and verbal in English and Hindi.
- Tool skills: Prior experience with KwikEngage, Gokwik, Shopify, WhatsApp tools (Bik, Interakt etc) will be useful.
- Analytical skills: Candidates should possess solid Analytical Skills to interpret customer data, feedback, and service metrics.
- Collaborative and organizational skills: Ability to work effectively with cross-functional teams, manage multiple tasks, and maintain accurate records.
- Relevant experience: Prior experience(1-3 years) in customer success, support, or e-commerce is required.
Salary Range: 35-45k per month (negotiable)
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