Trackier
Website:
trackier.com
Job details:
Trackier is a leading SaaS platform serving businesses across 20+ countries worldwide. For over a decade, we have empowered brands, advertisers, agencies, and ad networks with innovative Performance Marketing and Mobile Marketing solutions that drive growth and maximize conversions.
We empower marketers worldwide with advanced technology and a customer-first approach. We help businesses build impactful campaigns, create exceptional user experiences, and ensure data privacy. Our smart solutions are designed to optimize marketing strategies, enhance efficiency, and foster long-term customer relationships based on trust. Trackier was founded to solve a critical challenge—enabling marketers to accurately measure success and build meaningful customer connections. We believe data is not an obstacle but a powerful tool that helps teams become smarter and more effective.
Requirements
- 2 + years of experience in Technical Customer Success, Onboarding, Implementation, preferably within a B2B SaaS environment
- Bachelor's degree in Engineering is mandatory. (B.Tech/BE)
- Strong understanding of SDKs, APIs, pixels, postbacks, tracking flows, and web/mobile attribution ecosystems
- Experience leading technical product demos and customer onboarding conversations
- Hands-on experience working with SaaS marketing, attribution, or customer engagement platforms
- Ability to simplify complex technical concepts into clear, actionable guidance for both technical and non-technical stakeholders
- Experience managing multiple customer implementations in a fast-paced environment
- High proficiency in leveraging AI tools to improve productivity, documentation, and customer communication while applying strong judgment and contextual thinking
- A proactive mindset with strong ownership, curiosity, and a continuous learning approach
What You'll Do:
- Lead product demos and onboarding sessions by understanding each customer's business model, use case, and success goals
- Own the onboarding journey end-to-end—from kickoff to go-live—ensuring timely execution, visibility, and successful implementation
- Drive hands-on implementation including SDK/API integrations, tracking setup, validation, and troubleshooting
- Act as a trusted product expert, translating technical capabilities into meaningful business outcomes for customers
- Manage multiple onboarding projects simultaneously while proactively tracking progress, dependencies, and timelines
- Share implementation guides, documentation, best practices, and next steps proactively to ensure a smooth customer experience
- Partner closely with Sales, Product, Engineering, and Support teams to remove blockers and deliver successful implementations
- Anticipate risks early, identify potential delays, and resolve issues before they impact customer success
- Take complete ownership of customer issues and drive them to resolution with urgency and accountability
- Ensure every customer is successfully onboarded, confident using the platform, and well-positioned for long-term growth
How You Work and Who You Are:
- You are proactive, execution-driven, and take ownership from start to finish
- You are hands-on, solution-oriented, and enjoy solving technical challenges
- You communicate effectively with both technical and business stakeholders
- You thrive in fast-paced environments and can manage multiple priorities with ease
- You have a strong learning mindset and continuously strive to improve
- You collaborate seamlessly across teams to deliver exceptional customer experiences
Benefits
- Gain exposure to global customers, cross-functional teams, and large-scale SaaS products that solve real business challenges
- Take ownership of high-impact initiatives with the opportunity to influence product, customer success, and business outcomes
- Thrive in a collaborative, fast-paced environment that values innovation, continuous learning, and professional growth
- Receive competitive, industry-leading remuneration commensurate with experience and contributions
- Benefit from comprehensive medical insurance coverage and employee-centric benefits
- Enjoy attractive reimbursement policies within a supportive and nurturing workplace
- Experience a five-day workweek culture supported by a collaborative and development-focused team
- Continuous learning opportunities with clear avenues for career growth and development
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