GACS
Website:
gacs.in
Job details:
Customer Success Associate – US Accounts | GACS | Remote (India)
We're growing the India team at GACS — and we're on the lookout for someone who genuinely loves being on the phone, building real relationships with business owners in the US, and nerds out (at least a little) over marketing performance. If that sounds like you, keep reading.
***IMPORTANT: FOR YOUR APPLICATION TO BE CONSIDERED PLEASE FILL OUT THE FORM: https://forms.gle/BZ3VZPfg88UBufXQA**
What you'll actually be doing
- Jump on live calls with US customers — onboarding sessions, health checks, performance reviews. You're their go-to person.
- Turn marketing numbers into plain English — leads, clicks, conversions, ROI. No jargon walls allowed.
- Handle churn risks and sticky situations with calm, confidence, and a solution mindset.
- Collaborate with CS, Ad Ops, and Analytics teams — because great outcomes are a team sport.
- Build lasting relationships where clients actually look forward to your calls.
You'll fit right in if you...
- Speak English with confidence and clarity — especially on voice calls with US business owners.
- Bring 3+ years in Customer Success, Account Management, or voice-based international roles.
- Are totally comfortable working US EST hours (7:30 PM – 3:30 AM IST). Night owls, this one's for you.
- Take ownership naturally — you don't wait to be told, you just make things happen.
- Genuinely care about the people you work with — empathy isn't a buzzword for you, it's just how you operate.
Please read before applying
This is NOT a customer support role, and we're not looking for someone coming from a customer support background. If that's where you're coming from, this one isn't the right fit. Applications from customer support profiles will not be moved forward.
Job details
📍 Location: Remote (India)
🕐 Shift: US EST (7:30 PM – 3:30 AM IST)
💼 Type: Full-time
💰 Compensation: Up to ₹15 LPA (depending on experience)
Got questions? Slide into our DMs.
#WeAreHiring #CustomerSuccess #VoiceRoles #USAccounts #GACS #SaaSCareers #IndiaJobs #RemoteJobs
Click on Apply to know more.