Scrollwell
Website:
scrollwell.com
Job details:
Company Description Scrollwell, founded in 2020, is dedicated to driving educational change by delivering live training that equips educators with essential digital skills. Supported by national initiatives such as Startup India, MSME, Skill India, Start-up Bihar, and incubated at CIILE, Chanakya National Law University in Patna, the organization is positioned at the intersection of education and technology. Scrollwell has empowered over 55,000 educators to adapt to a rapidly evolving learning environment. Team members contribute to impactful programs that enhance teaching quality and digital readiness across India. The work culture values innovation, continuous learning, and service to the education community.
Role Description This is a full-time Customer Service Teller role based in Patna, offered in a hybrid model with some work-from-home flexibility. The Customer Service Teller will handle daily teller operations, including accepting deposits, managing cash transactions, and processing payments accurately and securely. The role involves assisting customers with account inquiries, resolving issues, and guiding them through Scrollwell’s services in a courteous and professional manner. Responsibilities include maintaining transaction records, reconciling cash drawers, and adhering to organizational policies and compliance standards. The individual will collaborate with team members, provide feedback on service improvements, and support smooth front-office operations.
Qualifications
- Proficiency in teller operations and deposits, with the ability to process transactions efficiently and accurately.
- Strong cash handling skills, including balancing cash drawers and following security and compliance procedures.
- Excellent communication and customer service skills to interact with diverse customers and resolve queries effectively.
- Attention to detail, basic numeracy, and comfort working with digital systems and financial software.
- Ability to work in a hybrid setup, manage time effectively, and collaborate with on-site and remote team members.
- Prior experience in banking, financial services, or front-office customer support is preferred but not mandatory.
- Minimum of a high school diploma; a bachelor’s degree in commerce, business, or a related field is an advantage.
Click on Apply to know more.