La Vie Academy
Website:
lavieacademy.ca
Job details:
Company: La Vie Academy & Subsidiaries
Department: Sales & Customer Service
Location: Mumbai (in-person)
Shift: Night Shift – aligned with Canadian business hours
Employment Type: Full-Time
About La Vie Academy & SubsidiariesLa Vie Academy is a growing Canadian organization operating across the medical aesthetics, education and related industries. La Vie Academy, one of our core businesses, is a Canadian medical aesthetics academy with locations across Western Canada. We provide career-focused programs that combine flexible online education with hands-on practical training, helping students build the skills and confidence needed to enter the medical aesthetics industry.
As we continue to grow, we are expanding our support team in India and are looking for motivated individuals who can provide a high level of sales and customer service support across our businesses and their customers.
This role is ideal for someone who enjoys talking with people, has strong communication skills and is comfortable handling both sales conversations and customer support.
What You'll Be DoingYou will be one of the first points of contact for prospective and existing customers and students. Your responsibilities will include:
- Responding to new inquiries through phone, email and text
- Speaking with prospective customers and students and understanding their goals
- Providing information about La Vie Academy's programs, locations, tuition and upcoming intakes, as well as products and services offered by other La Vie subsidiaries
- Following up with prospective customers and students and helping move inquiries through the sales or admissions process
- Handling general customer service and student inquiries professionally
- Maintaining accurate notes and updating lead information in our CRM
- Following up with leads consistently and on time
- Coordinating with our Canadian sales, admissions and operations teams
- Building positive relationships with prospective and existing customers and students
- Working toward individual and team sales goals
Who We're Looking ForWe're looking for someone who:
- Is fluent in spoken and written English
- Has excellent communication and people skills
- Has a positive, professional and friendly attitude
- Is confident speaking with customers over the phone
- Is comfortable with sales and follow-up conversations
- Is organized and able to manage multiple conversations and tasks
- Is dependable and takes responsibility for their work
- Is a strong team player
- Is comfortable learning and using CRM and communication software
- Can work independently while staying connected with the wider team
- Is comfortable working night shifts aligned with Canadian business hours
Previous experience in sales, customer service, admissions, education, call centres or inside sales would be an advantage, but attitude, communication skills and willingness to learn are equally important.
What We ValueAt La Vie Academy & Subsidiaries, we're looking for people who are:
Positive. Reliable. Professional. Team-oriented.
We want someone who doesn't simply read from a script. You should be comfortable having genuine conversations, understanding what a prospective customer or student needs and helping them make an informed decision about their next steps.
Why Join La Vie Academy & Subsidiaries?You'll be joining a growing Canadian organization and working closely with both our India and Canadian teams. You'll receive training on our businesses, products and services, sales processes, CRM and communication systems so you have the tools needed to succeed in the role.
If you're confident communicating in English, enjoy working with people and are looking for a role where you can grow in both sales and customer service, we'd love to hear from you.
Click on Apply to know more.
