SaladO
Website:
salado.in
Job details:
Company Description Yoova Foodstuff Private Limited is dedicated to transforming the food and beverage industry by offering innovative, healthy, and great-tasting products. Through its three key brands—cloud kitchens for convenient health-focused deliveries, cafés for wholesome dine-in experiences, and MithaLite for low-calorie desserts—the company promotes nutritious choices without compromising on flavor. Yoova aims to become India’s first global leader in healthy and delicious foods, positively influencing lifestyles and dining habits. The organization values collaboration, franchise growth, and team members who share its passion for redefining modern food culture and healthier living.
Role Description This is a full-time, on-site Customer Service Representative role based in Nashik. The role involves responding to customer inquiries via phone, email, and in person, and providing clear, courteous, and timely information about menu items, orders, deliveries, and services. The Customer Service Representative will address concerns and complaints, ensure quick resolution, and follow up to maintain high levels of customer satisfaction. Daily responsibilities include maintaining accurate records of interactions, coordinating with kitchen and café teams to resolve order issues, and supporting feedback collection to improve overall customer experience. The role also includes assisting with basic administrative tasks related to orders and services and representing Yoova’s commitment to healthy, high-quality food in every customer interaction.
Qualifications
- Ability to deliver strong customer service and support, with skills in Customer Service and Customer Support.
- Experience improving Customer Satisfaction and Customer Experience through attentive communication and problem-solving.
- Previous experience as a Customer Service Representative or in a similar customer-facing role.
- Excellent verbal and written communication skills in English and local languages as needed.
- Strong interpersonal skills, patience, and a service-oriented mindset.
- Ability to handle multiple inquiries simultaneously and remain calm under pressure.
- Basic computer literacy and familiarity with order management or CRM tools is an advantage.
- High school diploma or equivalent; additional education in hospitality, business, or related fields is beneficial.
- Interest in the food and beverage industry and alignment with Yoova’s mission of promoting healthier eating.
Click on Apply to know more.