VXI Global Solutions
Website:
vxi.com
Job details:
Job Title: Customer Experience Advisor (Fresher & 6 + months Experience)
Location: Hyderabad, Telangana
Department: Operations (International Chat Process & Voice Process)
Report To: Team Leader
Role Overview: Customer Experience Advisor is the first point of contact, handling customer queries across channels with professionalism and empathy.
Key Responsibilities:
- Handle queries on chat, Email and Calls as per process
- Deliver consistent, high-quality customer experience in every interaction
- Resolve concerns efficiently; escalate complex issues as required
- Follow SOPs, maintain accurate documentation, and adhere to schedule & quality standards
Required Skills and Qualifications:
- Undergraduate or Graduate (with no pending backlogs)
- Strong communication skills (verbal & written)
- Excellent typing speed for chat Process (40 WPM with 90% accuracy)
- Manage multiple customer interactions while ensuring a positive experience
- Accurately capture customer details and resolve issues with precision
Requirement: Willingness to work in night shifts & rotational shifts
Click on Apply to know more.
