Customer Service Professional II
UL Solutions
- Location
- Bengaluru, Karnataka, India
- Job type
- Full-time
Required skills
- CRM
- customer needs
- customer relationship management
- customer service
- database
About the role
UL Solutions
Website:
ul.com
Job details:
Job Description
- Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems.
- Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments.
- Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.
- Prioritizes customer needs, determines any special requirements, and obtain required information and samples to open the project.
- Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system.
- Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information.
- Assembles all required reports and documents to be sent to the client in a complete package, measures and monitors customer satisfaction through customer satisfaction reviews, follows up on concerns, informs customer of the certification, and closes the project.
- Actively participates in teams to continuously improve and drive quality into ULs service to the customer.
- Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- Performs other duties as required.
Qualifications
- Higher Secondary Education (High School Diploma) and generally one year of customer service or sales experience.
- Demonstrated ability to respond appropriately to customer needs.
- Demonstrated ability to successfully multi-task.
- Demonstrated ability to work effectively with a diverse team.
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