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Company Description Sunmoon Events & Experiences is a growing event company based in Central India, focused on creating emotionally engaging, memorable experiences rather than purely transactional services. The company aims to bring fresh energy and innovation to the event industry, positioning itself as a trusted partner and extended family for its clients. Services include wedding planning and management, corporate conferences and engagements, MICE events, live events and college festivals, brand promotions, trade shows, exhibitions, and government and private seminars. Sunmoon Events & Experiences also offers end-to-end management for a wide range of events, ensuring seamless coordination and delivery. Team members join a dynamic environment that values creativity, collaboration, and client-centric service.
Role Description The Customer Service Manager is a full-time, hybrid role based in Bhopal, with a combination of on-site work and some work-from-home flexibility. This role is responsible for overseeing all customer service activities, ensuring that clients receive timely, professional, and empathetic support before, during, and after events. Day-to-day tasks include managing customer inquiries and issues, coordinating with internal teams to resolve concerns, monitoring service quality, and maintaining high levels of customer satisfaction. The Customer Service Manager will develop and refine customer service processes, track feedback and performance metrics, and implement improvements to enhance the client experience. The role also involves training and guiding customer support staff, maintaining clear communication channels, and representing the company’s values in every client interaction.
Qualifications
- Strong customer-focused skills, including Customer Satisfaction, Customer Service Management, and Customer Support.
- Excellent Communication and interpersonal abilities to engage effectively with clients and internal teams.
- Analytical Skills to assess customer feedback, identify trends, and recommend service improvements.
- Experience managing customer service operations in events, hospitality, or related industries is an advantage.
- Proven ability to lead teams, manage multiple priorities, and work in a fast-paced, client-centric environment.
- Comfort with hybrid work arrangements and proficiency with common customer service and collaboration tools.
- Bachelor’s degree in business, hospitality, communications, or a related field, or equivalent relevant experience.
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