CeeQ
Website:
ceeq.in
Job details:
Looking for a Customer Support for a Tech Platform in Bangalore!
Job Responsibilities:
1. Own investor communication
- Respond to all inbound investor emails with clarity, precision, and confidence
- Handle complex topics: tax timelines, distributions, portfolio updates
- Maintain a consistent, professional tone across all communication
2. Drive issue resolution (not just replies)
- Take full ownership of investor issues until resolution
- Coordinate internally across tax, legal, and operations
- Proactively follow up – nothing falls through the cracks
3. Operate under ambiguity
- Make judgment calls with incomplete information
- Know when to respond, escalate, or wait
- Navigate compliance-sensitive situations carefully
4. Build systems, not just answers
- Identify repeat questions and create templates/playbooks
- Improve workflows to reduce inbound volume
- Continuously refine how we communicate with investors
5. Leverage AI to scale output
- Use AI tools to draft, structure, and improve responses
- Build and maintain an internal knowledge base
- Help design a modern AI-enabled support stack
Job Qualifications
o Any Graduate, relevant customer service/success exeperience particularly with product/tech platforms, preferably for at least 3 years
o Experience working with HNI, Enterprise clients is a plus
o Familiarity with AI customer service tools and tools like Notion, SendGrid, or Slack
o Strong verbal communication and active listening abilities
o Confident, calm, and professional call-handling skills
o Effective, persuasive and negotiation capabilities
o Multilingual proficiency preferred, including English, Hindi and Kannada, is a plus
o Clear pronunciation with a neutral or adaptable accent
Click on Apply to know more.
