Website:
primerishta.com
Job details:
Company Description PrimeRishta.com is a leading online matchmaking platform serving users in Canada, the USA, the UK, and Australia, with a focus on Sikh, Hindu, and Muslim communities. The company has successfully connected over 15,000 families and offers a wide range of personalized matchmaking and support services. Dedicated matchmakers work closely with users to curate suitable partner options based on preferences, going beyond basic demographics to consider values, backgrounds, and lifestyle compatibility. PrimeRishta.com strongly prioritizes privacy and safety, ensuring confidential handling of user information and pre-verification of profiles through appropriate channels. Guided by a values-driven philosophy, the team views matchmaking as a meaningful responsibility aimed at uniting individuals with shared cultural roots to form lasting families.
Role Description This is a full-time, on-site Customer Service Executive role based in the Mohali district. The Customer Service Executive (Freshers) will interact with users via phone, email, chat, and other channels to address inquiries, resolve issues, and guide them through the matchmaking process. Responsibilities include providing clear information about services, assisting with profile creation and updates, and coordinating with matchmakers to ensure timely follow-ups and a smooth user experience. The role involves documenting interactions, escalating complex concerns to senior team members, and maintaining accurate records in customer management systems. The Customer Service Executive will also contribute to customer satisfaction by handling feedback professionally and supporting continuous improvement of service quality.
Qualifications
- Strong Interpersonal Skills with the ability to build rapport, listen actively, and communicate clearly and respectfully.
- Customer Service and Customer Support abilities to handle inquiries, resolve issues, and provide consistent, user-focused assistance.
- Customer Satisfaction and Customer Service Management awareness to understand user needs, manage expectations, and support service quality improvements.
- Good verbal and written communication skills in English; additional regional languages are an advantage.
- Comfort with using computers, web-based platforms, and basic CRM or customer support tools.
- Ability to work in a structured, on-site environment in Mohali, with flexibility for rotational shifts if required.
- Professional, empathetic attitude and interest in matchmaking, relationship-building, or community-focused services.
- Minimum high school diploma; a bachelor’s degree in any discipline is preferred but not mandatory for freshers.
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